Customericare Live Chat vs. Intercom
Customericare Live Chat vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customericare Live Chat | Small Businesses (1-50 employees) | Live Chat by CustomerICare is free software for online sales and support. It features a live chat window, automated lead generation capabilities, real-time web analytics. It also allows video and audio chats. | $0 Per User per Month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Customericare Live Chat | Intercom | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | When choosing Prestige Plan, along with additional features, customers get a personal Success Manager assigned. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Customericare Live Chat | Intercom | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Customericare Live Chat | Intercom | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Customericare Live Chat | Intercom | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customericare Live Chat | Intercom | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | - (0 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Customericare Live Chat | Intercom | |
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Likelihood to Recommend | CustomerICare No answers on this topic | Intercom |
Pros | CustomerICare No answers on this topic | Intercom |
Cons | CustomerICare No answers on this topic | Intercom |
Likelihood to Renew | CustomerICare No answers on this topic | Intercom |
Usability | CustomerICare No answers on this topic | Intercom |
Reliability and Availability | CustomerICare No answers on this topic | Intercom |
Performance | CustomerICare No answers on this topic | Intercom |
Support Rating | CustomerICare No answers on this topic | Intercom |
Online Training | CustomerICare No answers on this topic | Intercom |
Implementation Rating | CustomerICare No answers on this topic | Intercom |
Alternatives Considered | CustomerICare No answers on this topic | Intercom |
Return on Investment | CustomerICare No answers on this topic | Intercom |
ScreenShots | Customericare Live Chat Screenshots | Intercom Screenshots |