With its polished and user-friendly interface coupled with robust features, Intercom emerges as a holistic solution catering to customer support, marketing automation, and sales outreach needs.
Updated December 15, 2023
With its polished and user-friendly interface coupled with robust features, Intercom emerges as a holistic solution catering to customer support, marketing automation, and sales outreach needs.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I work as a Customer Service Specialist, and we handle user queries and feedback through the intercom. Our game-fy and social-fy app allows users to connect with users directly through the app. With its polished and user-friendly interface and robust features, Intercom emerges as a holistic solution catering to customer support, marketing automation, and sales outreach needs. We connect with the user and address their queries on blockchain and web3. The Intercom provides a smooth conversation experience. While the platform is generally user-friendly, there is a learning curve, especially for users new to customer messaging platforms. However, the comprehensive documentation and responsive support team help mitigate this challenge.
- Intercom's ability to centralize customer communication is a game-changer.
- Intercom's automation features have saved us time and streamlined workflows.
- Help desk for users.
- Intercom seamlessly integrates with a variety of other tools and platforms, enhancing its functionality and making it a central part of our tech stack.
- While the platform is generally user-friendly, there is a bit of a learning curve.
- training videos in native languages might help.
- Intercom's pricing can be a bit on the higher side, especially for smaller businesses.
- Customer satisfaction increased.
- A good customer review was received.
- More customers joined.
We use Intercom for Customer support because it is easy to use and user-friendly as well. I think it is not just useful for the Customer service department but for all the departments out there. Through Intercom, not only tickets are created but business proposals and marketing proposals are sent out as well.
Zendesk Chat provides live chat functionality and is part of the larger Zendesk suite, which includes customer support and ticketing solutions. However, we chose Intercom after careful consideration of our specific needs, budget, and the level of integration with our existing tools. So all in all, Intercom was helpful and suitable.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes