RegOnline by Cvent (Discontinued) vs. TryBooking

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RegOnline by Cvent (Discontinued)
Score 7.8 out of 10
N/A
RegOnline is part of the Cvent Event Cloud, a comprehensive software platform to help you plan, promote, manage and measure your meetings and events. It will be retired December 2019 and from April 2019 new customers will be onboarded to Cvent Event Management.N/A
TryBooking
Score 9.0 out of 10
N/A
TryBooking, from Vanco in Twin Cities, is an event ticketing platform for the community, boasting the lowest fees in the industry and powering 15,000+ events every week.N/A
Pricing
RegOnline by Cvent (Discontinued)TryBooking
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RegOnline by Cvent (Discontinued)TryBooking
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RegOnline by Cvent (Discontinued)TryBooking
Top Pros
Top Cons
Best Alternatives
RegOnline by Cvent (Discontinued)TryBooking
Small Businesses
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
Medium-sized Companies
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
Enterprises
Whova
Whova
Score 9.2 out of 10
Whova
Whova
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RegOnline by Cvent (Discontinued)TryBooking
Likelihood to Recommend
8.0
(6 ratings)
9.0
(1 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
RegOnline by Cvent (Discontinued)TryBooking
Likelihood to Recommend
Cvent
RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
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Vanco
I use TryBooking for all three gala fundraising events. They are well suited to each of these events. My largest gala dinner is 1,600 women at Crown Palladium, which usually sells out in ten minutes. The TryBooking system can handle this onslaught and has streamlined the whole process of ticket purchasing and receipting. Confirmation emails, the creation of guest lists and the collection of data has also been made so much easier with the use of their system.
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Pros
Cvent
  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
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Vanco
  • Great at Troubleshooting - can provide quick fix answers over the phone.
  • Great Customer Service - they are always there to answer the phone.
  • Easy to navigate website backend.
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Cons
Cvent
  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
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Vanco
  • Would like TryBooking to re-introduce donating fees to NFPs who use their service.
  • The language in the backend of the website is sometimes confusing.
  • Would like more flexibility in the order of how purchasing and data collection happens.
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Support Rating
Cvent
We've never had an issue they couldn't resolve in one phone call.
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Vanco
No answers on this topic
Alternatives Considered
Cvent
The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
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Vanco
No answers on this topic
Return on Investment
Cvent
  • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
  • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
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Vanco
No answers on this topic
ScreenShots