What users are saying about
6 Ratings
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Score 6.3 out of 100
6 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Nextiva Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Nextiva Call Center
10.0
Agent dashboard
Eclipse CMS4
Nextiva Call Center
10.0
Validate callers
Eclipse CMS4
Nextiva Call Center
10.0
Outbound response
Eclipse CMS4
Nextiva Call Center
10.0
Call forwarding
Eclipse CMS4
Nextiva Call Center
10.0
Click-to-call (CTC)
Eclipse CMS4
Nextiva Call Center
10.0
Warm transfer
Eclipse CMS4
Nextiva Call Center
10.0
Predictive dialing
Eclipse CMS4
Nextiva Call Center
10.0
Interactive voice response
Eclipse CMS4
Nextiva Call Center
10.0
REST APIs
Eclipse CMS4
Nextiva Call Center
10.0
Call scripts
Eclipse CMS4
Nextiva Call Center
10.0
Call tracking
Eclipse CMS4
Nextiva Call Center
10.0
Multichannel integration
Eclipse CMS4
Nextiva Call Center
10.0
CRM software integration
Eclipse CMS4
Nextiva Call Center
10.0

Workforce Optimization (WFO)

Eclipse CMS4
Nextiva Call Center
10.0
Inbound call routing
Eclipse CMS4
Nextiva Call Center
10.0
Omnichannel inbound routing
Eclipse CMS4
Nextiva Call Center
10.0
Recording
Eclipse CMS4
Nextiva Call Center
10.0
Quality management
Eclipse CMS4
Nextiva Call Center
10.0
Call analytics
Eclipse CMS4
Nextiva Call Center
10.0
Historical reporting
Eclipse CMS4
Nextiva Call Center
10.0
Live reporting
Eclipse CMS4
Nextiva Call Center
10.0
Customer surveys
Eclipse CMS4
Nextiva Call Center
10.0
Customer interaction analytics
Eclipse CMS4
Nextiva Call Center
10.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Nextiva Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Nextiva Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Nextiva Call Center

Nextiva Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Nextiva Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Nextiva Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Nextiva Call Center
9.2

Support Rating

Eclipse CMS4
Nextiva Call Center
10.0

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