What users are saying about
94 Ratings
19 Ratings
94 Ratings
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Score 8.5 out of 100
19 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Autotask PSA

Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This solution works for us, having 10 employees and about 200 clients. Any less than that, the pricing wouldn't be worthwhile.Autotask fits very well with us. It's easy to keep on task. Any tickets that are getting old will shoot out alerts and scheduled tasks for our techs to finish up work on it. It's also very easy to run reports for clients on the services that they've used through us. We love Autotask.
Dan Gospe | TrustRadius Reviewer

Marvel

Marvel is a very strong tool in scenarios where designers seek to quickly create simple prototypes on their desktops using a simple, intuitive interface. It offers “just enough” functionality to create somewhat realistic designs to present to stakeholders and other designers. However, there’s a limit to how “realistic” those designs can be, given that Marvel has somewhat limited functionality around animations. Marvel is not a strong option for those who want to create very complex prototypes with many animations, or for those who want to edit prototypes on their tablet or phone. Marvel is a jewel for simplicity but starts to be difficult to use when creating complicated designs. For creating more complicated prototypes, I would recommend a more robust tool, such as Axure.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Autotask PSA
6.7
Marvel
Organize and prioritize service tickets
Autotask PSA
8.2
Marvel
Expert directory
Autotask PSA
7.0
Marvel
Service restoration
Autotask PSA
3.3
Marvel
Self-service tools
Autotask PSA
6.6
Marvel
Subscription-based notifications
Autotask PSA
7.6
Marvel
ITSM collaboration and documentation
Autotask PSA
6.8
Marvel
ITSM reports and dashboards
Autotask PSA
7.5
Marvel

ITSM asset management

Autotask PSA
7.7
Marvel
Configuration mangement
Autotask PSA
7.7
Marvel
Asset management dashboard
Autotask PSA
7.3
Marvel
Policy and contract enforcement
Autotask PSA
8.2
Marvel

Change management

Autotask PSA
7.8
Marvel
Change requests repository
Autotask PSA
8.1
Marvel
Change calendar
Autotask PSA
6.5
Marvel
Service-level management
Autotask PSA
8.7
Marvel

Pros

Autotask PSA

  • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
  • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
  • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
Daniel J. Lewis | TrustRadius Reviewer

Marvel

  • Easy to use with a fast learning curve
  • The handoff option allows developers to extract CSS code to copy design styles
Ronald Melendez | TrustRadius Reviewer

Cons

Autotask PSA

  • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
  • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
Anonymous | TrustRadius Reviewer

Marvel

  • I really miss being able to duplicate, make a copy of the prototype I'm working on. Sometimes, I want to make a comparison with detail changes and without being able to duplicate it is difficult.
  • Compared to other similar services, I feel the animations could be more fluid and smoother.
  • It could have more free sophisticated icons and images.
Vânia Mesquita | TrustRadius Reviewer

Likelihood to Renew

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
After using multiple products on the market, Autotask was intuitive and easy to manage.
Daniel J. Lewis | TrustRadius Reviewer

Marvel

No score
No answers yet
No answers on this topic

Usability

Autotask PSA

Autotask PSA 9.0
Based on 1 answer
The work flow is much better then other competitors
Daniel J. Lewis | TrustRadius Reviewer

Marvel

No score
No answers yet
No answers on this topic

Support Rating

Autotask PSA

Autotask PSA 8.4
Based on 8 answers
They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
Ashley Beal | TrustRadius Reviewer

Marvel

No score
No answers yet
No answers on this topic

Alternatives Considered

Autotask PSA

Datto Autotask PSA is probably the best all-in-one platform for MSPs. It's targeted and designed specifically for MSPs, whilst most service desk software/PSA is often just general service desk software.
Ben Nichols | TrustRadius Reviewer

Marvel

Ultimately, InVision was just a better fit for our company's needs. It's probably faster to create prototypes using Marvel, but InVision's collaboration features (comments, notes, etc.) are much more robust, which was helpful for our large team spread across multiple continents. InVision also offers more advanced features, and Marvel felt a little too limited for our overall business needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Autotask PSA

  • We can effectively contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects.
  • We track resource utilization to see where our technicians are productive and what is eating their valuable time.
  • I feel that Autotask is the single biggest impact on overall business ROI. We track profitability of everything from hardware to services to contracts with it. It allows us to make intelligent business decisions based on numbers.
Garry Adams | TrustRadius Reviewer

Marvel

  • It helped me improve my productivity. It took me lot of time to manually design mockups earlier when I used Adobe Photoshop to do it.
  • Because of quickly creating mockups, now I provide my clients with more than 4-5 options which is welcomed by clients and make them happy.
  • Definitely the ROI and improved, because of time saved and happy clients.
Anonymous | TrustRadius Reviewer

Pricing Details

Autotask PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Marvel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Autotask PSA
9.5
Marvel
8.0

Likelihood to Renew

Autotask PSA
9.0
Marvel

Usability

Autotask PSA
9.0
Marvel

Support Rating

Autotask PSA
8.4
Marvel

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