Likelihood to Recommend
- Patient portal allows us to send results directly to the patient, which is a must-have for laboratories going forward.
- Support is very responsive and helpful. You will always hear back from them in a timely fashion, often with a solution in hand. - Very configurable. The system is well-designed, and most changes that need to be made can be done by the end-user. - Product lifecycle is quick. We can request a complex feature update and have it be turned around in a matter of weeks. Read full review
Verifying critical results via SoftLab is a very well demonstration of its high functionality. You can add a message to the result that it's been repeated and results are confirmed. Also, you can add the name of the nurse who was notified of the result. Also, you can see the previous results right next to the current one with the date it was performed. All of these aforementioned features are available in the same window making it a very good experience to verify a critical result as a Medical Lab Scientist. SoftLab has been never less appropriate to face any scenarios. It has always exceeded my expectations.
Read full review Pros Interfaces & connectivity Subject-matter expertise in clinical diagnostics industry Direct-to-consumer strategies User experience (UX) Communication & support Read full review Receiving of specimens is highly convenient now and can be done via two platforms within the same software. We use a scanner to scan the barcode as opposed to typing in any info. So in addition to being convenient, it reduces clerical errors. Verifying results was never easier now with just one click. Patient results are verified and sent to the nurses and doctors. Also, to our convenience, a list of codes/messages are available such as this test has been repeated. In addition to keeping a record of calling in critical results. Logging in our daily core lab instruments QC results and maintenance tasks have now been transformed from paperwork to verifying and enter results via SoftLab QC which is very easy and enjoyable. Read full review Cons No anatomic pathology QC functionality not fleshed out No built-in inventory tracking Read full review I have yet to find any features that are hard to use. I honestly believe that SoftLab is very easy to use and is 100% user-friendly. SoftLab has outdone itself as an LIS and needs no improvement. Read full review Alternatives Considered
Not really a fair comparison, as one is an extremely old, modules-based system that is installed onsite, whereas the other is a modern, cloud-based solution that provides the entire gamut of functionalities in-house. The support structure is also different in that the support for portals is separated out from the main support for the software. That was not a great experience
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SoftLab is a great improvement on all aspects compared to Sunquest.
Read full review Return on Investment Undoubtedly positive impact. We can roll out new workflows and assays with confidence. Firmly part of our post-COVID strategy. Read full review As a Medical Lab Scientist, I believe that SoftLab made it easier and quicker to verify results meaning that results are available to Doctors a lot faster than before which in return may lessen the wait time of patients in ER which makes them happy and will definitely come back again when in need which is good from a business point of view. Read full review ScreenShots