Deskero vs. SentiOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Deskero
Score 5.0 out of 10
N/A
Deskero is a social platform for customer support and ticketing. Businesses use Deskero to engage with customers and collect their questions from emails, chats, websites, and social networks.
$9
per month
SentiOne
Score 6.5 out of 10
N/A
SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.…
$299
per account
Pricing
DeskeroSentiOne
Editions & Modules
Grow
$12 ($9)
Per user per month (per user annually)
Business
$30 ($25)
Per user per month (per user annually)
Premium
$120 ($90)
Per user per month (per user annually)
Team
$299
per account
Enterprise
Custom Pricing
per account
Offerings
Pricing Offerings
DeskeroSentiOne
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$299 per account
Additional Details
More Pricing Information
Community Pulse
DeskeroSentiOne
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DeskeroSentiOne
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Score 7.8 out of 10
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Score 7.8 out of 10
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Score 8.9 out of 10
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Score 8.9 out of 10
Enterprises
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All AlternativesView all alternativesView all alternatives
User Ratings
DeskeroSentiOne
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
DeskeroSentiOne
Likelihood to Recommend
Deskero
No answers on this topic
SentiOne
SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
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Pros
Deskero
No answers on this topic
SentiOne
  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.
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Cons
Deskero
No answers on this topic
SentiOne
  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
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Usability
Deskero
No answers on this topic
SentiOne
I just love to use this amazing software.
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Support Rating
Deskero
No answers on this topic
SentiOne
It is very supportive. I am a very contented user.
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Alternatives Considered
Deskero
No answers on this topic
SentiOne
SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
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Return on Investment
Deskero
No answers on this topic
SentiOne
  • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
  • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
  • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
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ScreenShots

Deskero Screenshots

Screenshot of Screenshot of

SentiOne Screenshots

Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.Screenshot of Manage every channel from one tool and assign incoming requests to various teams.Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.