TrustRadius

Directly vs. Microsoft Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 7.0 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Microsoft Copilot
Score 8.8 out of 10
N/A
Microsoft Copilot (formerly Bing Chat Enterprise) is an AI chatbot for the web and for work, available as a knowledge assistant to employees. Copilot is available at not additional cost with Microsoft 365 E3, E5, Business Standard, Business Premium, and A3 or A5 for faculty licenses.N/A
Pricing
DirectlyMicrosoft Copilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyMicrosoft Copilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DirectlyMicrosoft Copilot
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DirectlyMicrosoft Copilot
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Score 8.9 out of 10
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Conversica
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All AlternativesView all alternativesView all alternatives
User Ratings
DirectlyMicrosoft Copilot
Likelihood to Recommend
7.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
DirectlyMicrosoft Copilot
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
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Microsoft
It is a great tool for the UX designers because it can generate initial images according to your needs, it is also a lifesaver when you need to have initial statistics or research about the users or their behavior, but on the other hand you need to have the criteria to know if the tool is giving you the exact information that you requested, or if the information is not 100% true.
Verified User
Anonymous
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Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
Microsoft
  • Generate Images
  • Answer questions
  • Create content
  • Explain a variety of topics
Verified User
Anonymous
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Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
Microsoft
  • Sometimes it has some errors during the response
  • The answers to certain questions might not be 100% accurate
  • It is not possible to iterate or modify the generated images
Verified User
Anonymous
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Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
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Microsoft
I love Bing Copilot because it is integrated to Bing, I can have the answers easily using my phone or my laptop. The answers show the links just in case one needs to have further information about a topic, and somehow the tool feels friendlier than the other tools such as Google Bard or ChatGPT. The quality of the generated images is great as well
Verified User
Anonymous
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Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
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Microsoft
  • I have increased my productivity about 30% more since I started using Bing Copilot
  • It has been very easy to use and implement to my daily activities in my current job
  • It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas
Verified User
Anonymous
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ScreenShots