Directly vs. Microsoft Copilot

It is well suited for customer experience service management but, it should focus more on a support system.

Incentivized

While Copilot isn’t perfect, I find it very beneficial for my work. For example, although I wish the email reply feature were more refined, it does help me get started. The seamless integration between Copilot and all my Microsoft 365 apps is a huge plus. Additionally, having Microsoft Copilot during Teams meetings has been a valuable asset. Overall, it significantly increases my productivity.

Incentivized

• customer messaging management
• IVR
• Branding

Incentivized

• Copilot is excellent at formulating responses to emails that I receive from authors and customers.
• Copilot is extremely useful while working on Excel. You don't need to remember formulas in Excel. Just write a prompt and tell Copilot what you want to do with the data, and it will give you the exact formula to use.
• Copilot is also great at editing any content I need to review. All I have to do is copy paste the content in the prompt bar and ask copilot to check for grammatical errors in the content and gives an immediate response highlighting all the errors.

Incentivized

• support
• moderation
• termination process

Incentivized

• Sometimes it has some errors during the response
• The answers to certain questions might not be 100% accurate
• It is not possible to iterate or modify the generated images

Incentivized

I appreciate most of what Copilot offers so far. However, I wish Copilot Studio provided more functionality. Currently, I find it easier to create a custom GPT in ChatGPT. When trying to generate the same automated process, ChatGPT feels more intuitive. That said, because ChatGPT doesn’t integrate with my Microsoft 365 apps, Copilot has an advantage. I believe it will continue to improve.

Incentivized

Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive

Incentivized

Since we use Microsoft 365 apps in our day-to-day work, we didn't have to choose Copilot over any other AI. It just came with the subscription. However, I would still use it over ChatGPT because Copilot is integrated with all the major Microsoft apps that we use. We dont need to log into a separate AI over a browser. I also think our company data is far more secure while we use Copilot

Incentivized

• increased branding
• increased numbers of customer
• increased customer loyalty

Incentivized

• I have increased my productivity about 30% more since I started using Bing Copilot
• It has been very easy to use and implement to my daily activities in my current job
• It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas

Incentivized