ebankIT Contact Center vs. Five9
ebankIT Contact Center vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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ebankIT Contact Center | N/A | The Contact Centre application gives the opportunity to be in permanent contact with customers at anytime, including managing contacts and execute relevant transactions, all in one screen. ebankIT presents it as a specialized solution with telephony integration for a complete customer service. Contacts are made as voice calls and the application enables users to both follow up and reply to contacts. For a full optimized experience, a media bar allows users to manage contacts from customers with… | N/A | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
ebankIT Contact Center | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
ebankIT Contact Center | Five9 | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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ebankIT Contact Center | Five9 | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ebankIT Contact Center | Five9 | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
ebankIT Contact Center | Five9 | |
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Likelihood to Recommend | ebankIT No answers on this topic | Five9 |
Pros | ebankIT No answers on this topic | Five9 |
Cons | ebankIT No answers on this topic | Five9 |
Support Rating | ebankIT No answers on this topic | Five9 |
Alternatives Considered | ebankIT No answers on this topic | Five9 |
Return on Investment | ebankIT No answers on this topic | Five9 |
ScreenShots | Five9 Screenshots |