Emplifi Service Cloud vs. Zendesk Suite
Emplifi Service Cloud vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Emplifi Service Cloud | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Emplifi Service Cloud | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Emplifi Service Cloud | Zendesk Suite | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | Zendesk |
Pros | Emplifi Inc No answers on this topic | Zendesk |
Cons | Emplifi Inc No answers on this topic | Zendesk |
Likelihood to Renew | Emplifi Inc No answers on this topic | Zendesk |
Usability | Emplifi Inc No answers on this topic | Zendesk |
Reliability and Availability | Emplifi Inc No answers on this topic | Zendesk |
Performance | Emplifi Inc No answers on this topic | Zendesk |
Support Rating | Emplifi Inc No answers on this topic | Zendesk |
Online Training | Emplifi Inc No answers on this topic | Zendesk |
Implementation Rating | Emplifi Inc No answers on this topic | Zendesk |
Alternatives Considered | Emplifi Inc No answers on this topic | Zendesk |
Return on Investment | Emplifi Inc No answers on this topic | Zendesk |
ScreenShots | Emplifi Service Cloud Screenshots | Zendesk Suite Screenshots |