Epic offers a suite of medical practice management and EHR software.
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Kareo EHR
Score 1.0 out of 10
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Kareo provides a full-featured EHR. The vendor says it is designed to fit the way its users work. Some key features include: Comprehensive Dashboard, Powerful Scheduler, and Flexible Documentation and Notes.
Epic is not priced or designed for the small provider offices. However, if current Epic customers are willing, they have the ability to bring those smaller groups onboard through Community Connect. This allowsthe smaller group to have the full benefit of Epic without the hardware and software costs associated with owning Epic.
Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.
There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.
It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
Again ASK questions; do a test run; ask about the migration of your data and its charges.
You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.
