Likelihood to Recommend Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Read full review Casamba Clinic has been well suited for all aspects of our business since its inception. I can't imagine using a paper chart for all aspects of patient care and not having the EMR system for more streamlined documentation, communication with referral sources and insurances, and for streamlined billing processes.
Read full review Pros Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes. Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care. Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments. Read full review Ease of use Support Integration with all components Read full review Cons Difficult to find what you need. Almost impossible to correct mistakes. Multiple screens must be navigated to get to what you want. Read full review Reporting functionality Citrix integration (moving to web, so not much more time with this problem) Read full review Usability You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
Read full review Support Rating A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
Read full review I appreciate all aspects of the program and the people in the company. These two components combined (a quality product and quality people) make this a company that I can fully support. I always feel heard whenever I have a recommendation, as well.
Read full review Alternatives Considered Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Read full review I feel that Casamba Clinic is well on par if not better than all of these other solutions as far as functionality, quality, and user experience. Additionally, they listen well to the customers and adjust based on recommendations. Finally, I am confident of the company and the direction going forward that will allow it to be viable for the long term.
Read full review Return on Investment It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product. Employee satisfaction Efficiency Read full review Less time expenditure for front office with e-faxing program Ease of scheduling Expediency of documentation so that this aspect doesn't take up valuable clinic time Read full review ScreenShots