ERA-IGNITE vs. IDMS by DealerSocket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ERA-IGNITE
Score 7.0 out of 10
N/A
Reynolds and Reynolds, headquartered in Dayton, offers the Windows-based ERA-IGNITE dealer management system (DMS). ERA-IGNITE offers a single system with a single unique identifier for every customer, every vehicle, and every transaction.N/A
IDMS by DealerSocket
Score 4.1 out of 10
N/A
DealerSocket’s IDMS combines its web-based design and custom reporting for a DMS solution designed to help independent and BHPH dealers be successful. IDMS gives web-based access with mobile capabilities, configurable workflows, and more than 50 third-party integrations.N/A
Pricing
ERA-IGNITEIDMS by DealerSocket
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ERA-IGNITEIDMS by DealerSocket
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ERA-IGNITEIDMS by DealerSocket
Top Pros
Top Cons
User Ratings
ERA-IGNITEIDMS by DealerSocket
Likelihood to Recommend
7.0
(1 ratings)
4.1
(2 ratings)
User Testimonials
ERA-IGNITEIDMS by DealerSocket
Likelihood to Recommend
The Reynolds and Reynolds Company
ERA-IGNITE works well for day to day operations at Car Dealerships. It will maintain your customer records. It is lacking a little in mainlining employee records, as you have to switch back and forth between ERA "blue screen" (older version) and IGNITE "point and click" (newer version). Overall, though it will get the job done.
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Solera, Inc
The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.
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Pros
The Reynolds and Reynolds Company
  • I like when you are punching journal entries, checks, etc. you get the schedule balance at the bottom. That is very beneficial.
  • Payable checks are well done. You can pay by invoice or vendor.
  • There are numerous reports that you can create in RMI to help with any specific reporting that is needed.
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Solera, Inc
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
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Cons
The Reynolds and Reynolds Company
  • The Financial Statements can only be printed on legal and instead of scrolling through it to look at it you have to navigate it at the top with the arrows.
  • Their time clock is not user-friendly. You cannot just pull up one person and look at their time and make changes. You have to go through like you want to print, look at the time for the employee to find errors, then back out and go into a different screen to correct.
  • Giving employees access to different functions is a nightmare. It is not at all laid out the way Ignite is used, and there are numerous hidden check boxes.
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Solera, Inc
  • The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
  • Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
  • Their support team knew less about their scheduler than I did. I was almost training them within a week.
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Alternatives Considered
The Reynolds and Reynolds Company
No answers on this topic
Solera, Inc
We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.
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Return on Investment
The Reynolds and Reynolds Company
  • Creating numerous reports on ERA-IGNITE is beneficial in seeing where you are getting the best ROI and where you are lagging.
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Solera, Inc
  • More deals closed
  • No extra cost for marketing tools
  • More sales calls made
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ScreenShots