ETQ Reliance QMS vs. Vanta

ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.

Incentivized

Vanta seems excellent for startups, but I expect that they would be even more useful at bigger companies. I think it really helps people that haven't done SOC2 before. I also think it would help in monitoring compliance across teams with many users. If the budget is extremely tight, I think it would be possible to save money by not using it.

Incentivized

• Document control: love the workflow process.
• On hold non-conformance Management: easy to pull up new and old information seamlessly and link it to meetings.
• Meetings: allows us to have great traceability of meeting minutes with attached information—auditors love it!
• Safety reporting: workflow makes it seamless to send from one person to the next while tracking each part of the process.

Incentivized

• API driven capabilities offer a very easy way to connect your systems to their application.
• It was mostly intuitive to figure out what needed to be configured.
• I like how responsive they have been and how they have been able to outline the entire process for us from the start to the end.

Incentivized

• New EtQ Reliance (Version 2019 and above) have restrictions on customization. Which made it difficult to migrate.
• Better mobile platform
• Better Data visualization

Incentivized

• In my opinion, they make it very hard to contact them when you need something.
• In my experience, they write their contracts to make it difficult to cancel service.
• In my experience, they have no policy for refunds in addition to their [...] contacts.

Great to maintain for our SOC2 compliance and further compliance evolutions

Incentivized

Pretty intuitive and great integrations

Incentivized

Always available

Incentivized

Fast although the agent may take some time to reping on checks

Incentivized

At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).

Incentivized

Direct support and replies in a timely manner to tickets submitted

Incentivized

Pretty straight forward

Incentivized

Straight Forward

Incentivized

Pretty seemless and did it almost entirely myself

Incentivized

Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.

Incentivized

Vanta's reporting was far superior, the price was competitive but my engineers running the project said that working with vanta would save them significant amount of time. Secondly vanta had more integrations so they could plug directly into the systems we use!

Incentivized

Works as intended

Incentivized

• Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
• Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
• Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.

Incentivized

• We were able to close contracts because we had our SOCII compliance in place
• SOCII certification process was reduced by at least 80%

Incentivized