Likelihood to Recommend FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Read full review What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the
Salesforce mobile app.
Read full review Pros Integration with other licensing platforms. Multiple forms of electronic payment accepted. Easy, effective and nice UI for the final user. Read full review Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria. Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate. Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval. Read full review Cons FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one. Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time. Read full review Our Salesforce is very messy, which tells me it's not super easy to clean up. I always have a really hard time removing a contacts from an account - it seems like you can't simply remove the relationship so we have lots of people named DO NOT CONTACT or things of that nature. Sometimes when saving it doesn't seem like things actually save. Read full review Likelihood to Renew The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
Read full review Usability After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
Read full review Support Rating There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
Read full review Alternatives Considered I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Read full review There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
Read full review Return on Investment With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now. Read full review Salesforce CPQ has helped a lot with overall visibility to the quote to order process. Reps have more insight into the business and the business has more insight into Sales Rep interactions. This makes troubleshooting issues much easier. Our reporting capabilities have improved immensely. The ability to easily create fields allows you to capture new data points very easily. Communication in Salesforce CPQ and Salesforce, in general, is a big improvement for our business. The ability to have a chatter feed on any object is very helpful. This can also be used for feed tracking to give some basic change management controls/history. Read full review ScreenShots Salesforce CPQ Screenshots