Fieldmotion vs. ServiceNow Customer Service Management
Fieldmotion vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Fieldmotion | N/A | Fieldmotion is a cloud-based digital platform that allows field workers to capture information on jobs in real-time, using their mobile devices. On the platform, users can schedule reactive & planned jobs, manage contracts, give clients access to the information within the customer portal, create invoices/quotes, and manage workflows. Fieldmotion helps to create better traceability with field staff and visibility information allows for better… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Fieldmotion | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Fieldmotion | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Fieldmotion | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Fieldmotion | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Fieldmotion | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Fieldmotion No answers on this topic | ServiceNow |
Pros | Fieldmotion No answers on this topic | ServiceNow |
Cons | Fieldmotion No answers on this topic | ServiceNow |
Usability | Fieldmotion No answers on this topic | ServiceNow |
Support Rating | Fieldmotion No answers on this topic | ServiceNow |
Alternatives Considered | Fieldmotion No answers on this topic | ServiceNow |
Return on Investment | Fieldmotion No answers on this topic | ServiceNow |
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