FieldRoutes vs. ServiceNow Customer Service Management
FieldRoutes vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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FieldRoutes | N/A | FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales, marketing, and customer acquisition solutions that aim to accelerate growth, streamline operations, increase customer retention, and maximize revenue. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
FieldRoutes | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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FieldRoutes | ServiceNow Customer Service Management | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FieldRoutes | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FieldRoutes | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.5 (2 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
FieldRoutes | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ServiceTitan | ServiceNow |
Pros | ServiceTitan | ServiceNow |
Cons | ServiceTitan | ServiceNow |
Usability | ServiceTitan No answers on this topic | ServiceNow |
Support Rating | ServiceTitan No answers on this topic | ServiceNow |
Alternatives Considered | ServiceTitan | ServiceNow |
Return on Investment | ServiceTitan | ServiceNow |
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