Fiserv (First Data) - ICICI Merchant Services vs. Verifone Point

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fiserv (First Data) - ICICI Merchant Services
Score 3.8 out of 10
N/A
Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.N/A
Verifone Point
Score 9.0 out of 10
N/A
Verifone Point is a point-of-sale software solution with features such as payment simplicity and flexible service.N/A
Pricing
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Top Pros
Top Cons
Best Alternatives
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises
Adyen
Adyen
Score 8.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Likelihood to Recommend
4.6
(7 ratings)
5.0
(1 ratings)
User Testimonials
Fiserv (First Data) - ICICI Merchant ServicesVerifone Point
Likelihood to Recommend
Fiserv
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
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Verifone
VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
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Pros
Fiserv
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
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Verifone
  • Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
  • Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.
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Cons
Fiserv
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
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Verifone
  • Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
  • Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
  • Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.
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Alternatives Considered
Fiserv
First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
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Verifone
We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
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Return on Investment
Fiserv
  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower
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Verifone
  • No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
  • No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.
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ScreenShots