FlowMapp vs. Pega Customer Decision Hub

FlowMapp has focused on planning, more so that of clients, the marketing scope, and the communications strategies. one, FlowMapp makes the customer journey available to players, where profiles and other trends are identified. More so, FlowMapp generates reports of the actions that the company might take, more so in securing the market share. Finally, FlowMapp suits companies that are large, and it embraces collaboration, among other interconnected features.

Incentivized

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

Incentivized

• Excellent customer journey mapping functionality
• Great buyer persona templates
• Easy-to-use sitemap function
• Very user-friendly interface

Incentivized

• Ability to design custom integrated campaigns
• Analytics to provide key insights and ability to tune your campaign accordingly
• Ability to design agent workflows

Incentivized

• Icon library is limited
• Link or group project that are related together
• Have a user test part to gather all the ux process in the website

Incentivized

• Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
• Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
• Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.

Incentivized

FlowMapp is the absolute planning option, with all the formulas for automatic computations and systematic management. Besides, collaborations through outstanding strategies that support communications and other innovation procedures. Besides, FlowMapp has routine check-up procedures, which makes the monitoring of every action simple, effective, and timely. Lastly, FlowMapp has combined the customer journey modeling factor, making it easy to analyze the market.

Incentivized

I explained in detail in previous questions.

• 20% quicker presentation.
• Significantly smaller barrier of entry for clients.

Incentivized

• Cost savings on print marketing and email due to better targeting
• More timely campaigns to reach customers at the right time

Incentivized