Likelihood to Recommend Over the years, [in our experience], the maintenance of the Forcepoint Web Security solution proved to be more cumbersome and troublesome with each version upgrade. In addition, it did not transition well to support the large increase of remote workers. We also experienced weird incompatibilities with the client. We have since replaced this solution with Zscaler Internet Access, a cloud-based secure web gateway solution with a client that behaves as expected, is more flexible, and requires significantly less administration.
Read full review GoGuardian is excellent for any district with a 1:1 Chromebook program. Our program would not be nearly as successful without it. GoGuardian does work with other devices (Windows, iPads) but I believe some features do not work as well in those setups. We haven't tried using it for anything other than Chromebooks and I am not aware of anyone using it for iPad/Windows or Macs.
Read full review Pros It prevents users from accessing websites that may have recently been created for the purpose of distributing malware. It prevents users from accidentally or intentionally accessing websites that are considered inappropriate for a work environment. It allows us to create different policies for different teams in our organization. Read full review The reporting Dashboard page gives you a great picture of what your users are doing on the internet. The Theft recovery piece works very well and helps recover devices that are missing in action. Read full review Cons The user access logs contain a lot of useless information. I understand this is very hard to tackle as I've seen this across any product that logs web activity. I would like to see more customization options of website block pages. Read full review The system cannot inform our team about cyber bullying or harassment. Students can still play some games if those games are loaded to a Google Site. There are times when a Chromebook that hasn't been restarted in a while will not show up online. This is problematic as students do not restart as much as they should. Read full review Likelihood to Renew It is very stable, the organisation has "locked in" the product and has no plans to change or try another product. We have already renewed our 2019-2020 licenses. It is user friendly and people catch on easily when they first use it. The only downtime is when we install Microsoft updates! It has excellent reporting which help in determining how the organisation's Internet is used and also during both internal and external IT audits.
Read full review Does what we need it to do and more in a very cost-effective manner. Relatively easy to use and great customer support. They are quick and clear and will walk you through things in real time.
Read full review Usability Despite the intimidating Linux CLI when you use the appliance for troubleshooting, the web security usability compensates as most of the Administration of the system is done there. It is GUI based and has an easy to use UI where one can navigate around rather easily like getting reports, checking alerts, looking the whole setup under deployment to check if all services are running in one place though there are other parts to the system.
Read full review Support Rating The is a quick first response to acknowledge your issue and the Engineers never take more than two hours to fix an issue and we hardly get issues looking at the fact that the system is pretty stable. There is also a robust Knowledge Base in the site for known problems.
Read full review GoGuardian support is the best in the business. Within seconds of the business day I can chat with a human being about any issue.
Read full review Implementation Rating Research known issues with upgrading from the Support Knowledge base, this will enable you avoid road blocks along the way and reduce your dependence on Forcepoint Support
Read full review Alternatives Considered To be honest, once using Forcepoint for our Web Security, I have not wanted to look anywhere else. The dashboard gives me quick insight of threats, productivity, and bandwidth usage. Again, this is a layer in my security and it fills many holes. I feel safe and I do like I can just let it do its thing
Read full review GoGuardian Admin has been leading the way in content filtering for both on and off site with an easy-to-use interface. At the time, it was one of the first to offer cloud-based off-site filtering for Chromebooks. They continue to grow and provide new features every year with great tutorials and updates.
Read full review Return on Investment Being a non-profit the cost is a bit higher than some competitors so our ROI takes a bit longer to recoup. I would really like to see better non-profit pricing. The ease of doing a report on someone cuts down on the IT man-hours to do website tracking for managers as we can do it from a central point whereas in the past (prior to Forcepoint/Websense) we would have to ghost their machine to look for activity as well as their local servers. Read full review It has allowed us to deploy thousands of devices for home and on-premises use successfully. Without this cloud filtering, we would be stuck. The theft recovery piece has allowed us to get our assets back from students that have left the district or that have misused them. Read full review ScreenShots