FortiGuard Web Filtering Service vs. Trend Micro Apex One

FortiGuard Web Filtering Service is well-suited for an organisation that is able to funnel all its Internet connectivity through one device, i.e., the office environment - or perhaps where WFH workers are using a remote desktop or VPN. It allows management/IT to minimise risk by blocking websites that may be harmful, as well as websites that may enable data leakage, or even are websites that people ought not to be visiting in the workplace.

Incentivized

Before Trend Micro OfficeScan we used Symantec Endpoint Protection and although it was very easy to deploy and to update agents it couldn't find a virus if you pointed it out with a neon sign. We were always getting hit with different viruses but since we migrated to Trend we no longer have that problem. Trend has definitely been preventing those kind of outbreaks successfully.

Incentivized

• FortiGuard Web Filtering Service effectively protects websites. There is no need to install the root certificate on all PCs inside the network.
• The database signature updates every hour, so we don't need to spend time updating the website to blacklist or whitelist.
• It can protect very well. Whereas, some traditional proxies can not do that. For example, others can not block Youtube or Facebook.
• It can also protect the search keyword, like in Youtube or other social media, Google, etc.

Incentivized

• The product has two important aspects, centralized console and an agent which is typically installed on every machine. When the product is installed on a dedicated server then all computers can readily get updated while in the same network (provided the agent is installed on every machine). This helps the machine to avoid any kind of virus attacks.
• Even if the machines are not in the same network where the console is being run it can directly get all updates from the Trend Micro server directly and the machine is still protected. Hence, it is not necessary that users have to visit the office or internal network to get the update, once the agent is installed on the machine then they can get the update from anywhere as long as the machine has access to the Internet.
• Once the agent is installed on the machine the users can themselves do a full scan and even check the logs themselves.

Incentivized

• Some websites are classified as Meaningless content, especially links used in emails to unsubscribe from lists. Luckily FortiGuard Web Filtering Service is responsive about reclassifying those quickly.

Incentivized

• Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.

Incentivized

It is very easy to stick with a vendor year after year, and it is also easy to see the faults in a product and want to change. This is the first time I have renewed with an antiviurs provider as others have been less than ideal and caused issues where there were none before, so while it isn't perfect, it is the best of the bunch currently and I am hopeful that it will continue to improve in future versions.

Incentivized

Took a little longer for support to get our problem solved, but when the upper tier tech support was involved, we got excellent customer support.

Incentivized

It has been difficult at sometimes, the support people at one point told me that they couldn't tell me information about OfficeScan because it was knowledge that was passed down from engineer to engineer. The issue was that if you used the msi for the install any further installs would require the msi to have the same exact name or else the install fails and corrupts the install. This information is not listed anywhere on trends website. Support kept trying to get me to use the exe for installs instead, but we use SCCM and msi's work better. We had to write a script to come up with a solution so that we could uninstall the software and install the new software. Trend did provide the technical expertise to help with the script and had us work with one of the developers in order to resolve that issue. So they did fix their screw up but it took a while and several complaints.

Incentivized

We selected FortiGuard Web Filtering because it came in the service bundle with our FortiGate unit. After testing the service for a couple of months, we disabled the web filtering that was running on our client machines and have not looked back. It's been easy to manage, effective, and fast. There isn't much more you can ask for from a filtering solution.

Incentivized

For me, Trend Micro Apex One with its low performance is the best option at the time to buy a solution like this, with its flexibility through on-premises or saas deployment options you can choose the option that best fix to you, has an advanced automated threat detection and response against an ever-growing variety of threats.

• We can be confident staff cannot inadvertantly or deliberately access websites that contain porn, or other non-safe for work content
• We can be confident staff cannot inadvertantly or deliberately access harmful and malicious websites
• We can be confident data leakage is minimised

Incentivized

• Since the product is a full suite of protection rolled into a single product, we've seen ROI through cost reduction and simplified management. And while we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.
• While we haven't measured performance, one would logically assume that systems will perform better with a single product installed vs several.

Incentivized