Freddy AI for CX vs. Freshworks Customer Service Suite
Freddy AI for CX vs. Freshworks Customer Service Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
 Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Top Pros | No answers on this topic | |
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| Small Businesses |  Smith.ai Live Website Chat Score 9.0 out of 10 |  Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
| Medium-sized Companies |  Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
| Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 |  Salesforce Service Cloud Score 8.7 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Freddy AI for CX | Freshworks Customer Service Suite | |
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| ScreenShots | Freshworks Customer Service Suite Screenshots    |