Freddy AI for CX vs. Tidio

Freddy AI for CX

Freddy AI for CX

1 Reviews and Ratings

Tidio

12 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Freddy AI for CX	Score 8.0 out of 10	N/A	Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools…	$15 per month per agent
Tidio	Score 9.6 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Freddy AI for CX

Tidio

Editions & Modules

Free: $0
per month up to 100 agents, billed annually
Growth: $15
per month billed annually per agent
Pro: $39
per month billed annually per agent
Enterprise: $69
per month billed annually per agent

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Freddy AI for CX	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Freddy AI for CX	Tidio
Top Pros	Pro Artificial intelligence Pro Intelligence tool	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Set up Minus Initial set up Minus Time consuming	Minus Email marketing Minus Time notifications Minus Real time notifications

Best Alternatives
	Freddy AI for CX	Tidio
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Freddy AI for CX	Tidio
Likelihood to Recommend	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Freddy AI for CX	Tidio
Likelihood to Recommend	Freshworks Inc No answers on this topic	Tidio It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	Freshworks Inc No answers on this topic	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Freshworks Inc No answers on this topic	Tidio A built in call tracking module would be great. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Alternatives Considered	Freshworks Inc No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Freshworks Inc No answers on this topic	Tidio Captured leads that might have fallen through the cracks. Free account provides plenty of basic features, so the ROI is 100%. Dashboard with all communications eliminates chasing around emails. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
ScreenShots