Gainsight Digital Hub vs. ServiceNow Customer Service Management
Gainsight Digital Hub vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gainsight Digital Hub | Enterprise companies (1,001+ employees) | Gainsight Digital Hub is a centralized destination that brings customers, resources, and products together. The hub helps users to engage, retain, and delight customers by unifying customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for users. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | See our website for additional product information. | — | ||||||||||||||
More Pricing Information |
Gainsight Digital Hub | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Gainsight Digital Hub | ServiceNow Customer Service Management | |
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Small Businesses | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | PowerDMS by NEOGOV Score 9.6 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Discord Score 8.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gainsight Digital Hub | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.1 (2 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Gainsight Digital Hub | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Gainsight | ServiceNow |
Pros | Gainsight | ServiceNow |
Cons | Gainsight | ServiceNow |
Usability | Gainsight No answers on this topic | ServiceNow |
Support Rating | Gainsight No answers on this topic | ServiceNow |
Alternatives Considered | Gainsight | ServiceNow |
Return on Investment | Gainsight | ServiceNow |
ScreenShots | Gainsight Digital Hub Screenshots |