Gladly vs. Soffront CRM
Gladly vs. Soffront CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gladly | N/A | Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help. | $38 Per Month Per User | |
Soffront CRM | Enterprise companies (1,001+ employees) | Soffront offers Soffront CRM Software for Sales, Marketing and Service, which the vendor says is a comprehensive, yet user-friendly platform. All submitted, assigned and resolved cases are tracked within a customizable dashboard. Customer support ticket submissions are automatically routed to the most knowledgeable reps, ensuring the best support. Service Level Agreement (or SLA) Alerts make sure support never falls below committed levels of service. According to the vendor, the product… | $20 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Gladly | Soffront CRM | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Sales Force Automation |
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Customer Service & Support |
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Marketing Automation |
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CRM Project Management |
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CRM Reporting & Analytics |
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Customization |
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Security |
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Social CRM |
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Platform |
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Gladly | Soffront CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gladly | Soffront CRM | |
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Likelihood to Recommend | 10.0 (2 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 10.0 (1 ratings) | 7.0 (1 ratings) |
Gladly | Soffront CRM | |
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Likelihood to Recommend | Gladly Software | Soffront |
Pros | Gladly Software | Soffront |
Cons | Gladly Software | Soffront |
Likelihood to Renew | Gladly Software | Soffront No answers on this topic |
Usability | Gladly Software No answers on this topic | Soffront |
Support Rating | Gladly Software | Soffront |
Alternatives Considered | Gladly Software | Soffront |
Return on Investment | Gladly Software | Soffront |
ScreenShots | Soffront CRM Screenshots |