GoCo vs. Paychex vs. TriNet HR Plus

It's great for a small company who needs an easy way to save employee data. It's harder to use if you have complex needs or compliance. I often find I know more about HR-related things than our customer support representative, and they're unable to share how GoCo will comply with legal changes.

Incentivized

Paychex is great option for smaller employers as the site offers perk benefits to employees at no cost to the employer. I don't see anything like this being offered at competitors such as ADP RUN/Total Source, Bamboo, Trinet, Justworks or Gusto. Also, the initial set up is relatively easy and the dedicated support for set up is great along with our regular dedicated payroll support.

Incentivized

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done

Incentivized

• Support staff is ready to respond with any questions I have.
• Communication about new offerings and ways to make things easier is great.
• Site is very user friendly and easy to find what I'm/staff is looking for.

• It provides a well account of Retirement Plan Account Information.
• Alerts are sent to email when there is new information to access.
• Employee access both online and thru app.
• Paperless options.
• Easy and quick access to paystubs and tax forms.
• Easy employee retirement management.

Incentivized

• Payroll services in all 50 states, including payroll tax filings
• Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
• Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
• Streamlined admin portal for People Ops professionals

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

• I understand logging you out is a security function, but I'd prefer it not to log you out so soon.
• The training we received for the team's meeting was subpar, in my opinion. Probably better geared for people with little to no computer experience. Very slow pace; we could have easily received all of this from some tutorials in a few minutes.

Incentivized

• Support doesn't exist once you are a customer
• Tax team has a 3-6 month response time
• Poor Menu/Navigation structure
• Fails to pay taxes on time, results in delinquency notices and fees
• Glitchy UI, sometimes you need to wait a day or two for a section to work again
• Feels like a perpetual beta product, nothing polished about it

Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great

Incentivized

We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.

Incentivized

We are very pleased with the product and the support we receive when we have a question or a request. We have been assigned specific support members who know our business and our expectations. Our employees find the platform to be user-friendly and self-explanatory which reduces the number of questions that our HR team has to field.

Incentivized

Employee usability is very good and user-friendly. For the most part, the employer usability is good, but for complicated rules and policies, it requires technical assistance, which in our case, was clunky and slow in implementation. Once is place, everything works as it should

Incentivized

It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.

We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.

Incentivized

We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error

Incentivized

Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.

Incentivized

This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

Chat has been helpful but the person I chat with isn't always able to help me with my questions. Phone support is ok, depending on your payroll specialist. We have a great one currently, but the few before that were never available and did not return calls.

Incentivized

Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past

Incentivized

We did online training only

Incentivized

Can't really say just because I would not know.

Incentivized

It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.

Incentivized

It went through successfully.

Incentivized

Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.

Incentivized

Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits

Incentivized

GoCo was my first choice during the selection process. It was the most user friendly. It has the cleaned appearance. The staff was easy to communicate with. And as a small non-profit, the pricing was good.

We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.

Incentivized

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with

I generally do payroll at the office, however I have had to go remote due to internet issues and also had to take payroll on vacation with me. Very easy to log in wherever you are and manage your TAA and payroll

Incentivized

It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers

Incentivized

• We save so much time when onboarding new employees
• We look much more organized and professional in the new hire process (because we are, thanks to GoCo)

• With Paychex Flex we have been able to improve our compliance with required documentation for new/rehires
• Moving everyone to direct deposit and mobile clock in/out eliminated lines at punching stations and paycheck pickup stations
• Lost checks is a thing of the past

Incentivized

• California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.