Google Cloud Contact Center AI vs. VQ Online by VereQuest
Google Cloud Contact Center AI vs. VQ Online by VereQuest
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
VQ Online by VereQuest | N/A | VQ Online from VereQuest is design to streamline the QA process across channels and functions to maximize the insight gathered to free up valuable QA analysts’ time. It is presented as a solution for large, multi-site, multi-channel centers with internal and external QA functions who want to expand or consolidate QA results and who need a system for managing the QA process. It is additionally presented as a solution for small, single-site centers that are currently using spreadsheets or other… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | VQ Online by VereQuest | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | VQ Online by VereQuest | |
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Likelihood to Recommend | 8.5 (13 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | VQ Online by VereQuest | |
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Likelihood to Recommend | Google | VereQuest Incorporated No answers on this topic |
Pros | Google | VereQuest Incorporated No answers on this topic |
Cons | Google | VereQuest Incorporated No answers on this topic |
Likelihood to Renew | Google | VereQuest Incorporated No answers on this topic |
Usability | Google | VereQuest Incorporated No answers on this topic |
Alternatives Considered | Google | VereQuest Incorporated No answers on this topic |
Return on Investment | Google | VereQuest Incorporated No answers on this topic |
ScreenShots |