Google Workspace for Education

Google [Workspace for Education (formerly G Suite for Education)] is pretty darn good [at] meeting the needs for educators and students. It is not designed to run your business office, transportation group, or lunch services. It doesn't need to be good at those. Focus on teachers and students. They do that really, really well. The Google folks continue to add features that help serve teacher and students. For example, they have really done a good job of adding Google Meet features such as polling and breakout rooms. Those features required a paid subscription to Workspace, but it makes sense since those features compete with Zoom, which requires a subscription for those services.

Incentivized

• Collaboration
• Toolset
• Reliability

Incentivized

• Google does a good job of providing great admin resources, but they could do better by incorporating what others have developed into the basic platform. For example, there is a command line open-source program called GAM that allows admins to dig much deeper into the back end. More of those resources should be part of the basic offerings.
• It is hard to be critical of something that is free and has been free for so long.
• I wish there was a better way to connect with Google to be able to talk to someone. So much communication is via chat and that is not always the best way to get answers.
• I would recommend that for paying customers in the education market, we get a dedicated phone line to call for support.

Incentivized

Google has a simpler approach to its apps. With all applications being online, things like auto-save being a default have been helpful for many staff in our organisation. Compare this to Microsoft where much of the admin has to be managed by the ICT Team, Google allows for a portion of control to the user to manage permissions of areas. This type of user empowerment helps people see how important ICT is to a business.

Incentivized

• The ROI is 100% since we are using a free version

Incentivized