What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 6.8 out of 100
3 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    2.3

    Hiver

    23%

    Teamgate CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.7
    17%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.6
    26%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.5

    Hiver

    35%

    Teamgate CRM

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.5
    35%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.1

    Teamgate CRM

    81%
    Teamgate CRM ranks higher in 8/8 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    7.0

    Teamgate CRM

    70%
    Teamgate CRM ranks higher in 1/1 features

    Help desk management

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    7.0

    Teamgate CRM

    70%
    Teamgate CRM ranks higher in 1/1 features

    Lead management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    Teamgate CRM

    77%
    Teamgate CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    8.3

    Teamgate CRM

    83%
    Teamgate CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    Teamgate CRM

    80%
    Teamgate CRM ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    9.1

    Teamgate CRM

    91%
    Teamgate CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    5.5

    Teamgate CRM

    55%
    Teamgate CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    5.5
    55%
    1 Rating

    Attribute Ratings

    • Teamgate CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.8

    Hiver

    18%
    3 Ratings
    8.0

    Teamgate CRM

    80%
    2 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    10.0

    Teamgate CRM

    100%
    1 Rating

    Usability

    3.0

    Hiver

    30%
    1 Rating
    8.0

    Teamgate CRM

    80%
    1 Rating

    Availability

    Hiver

    N/A
    0 Ratings
    8.0

    Teamgate CRM

    80%
    1 Rating

    Performance

    Hiver

    N/A
    0 Ratings
    7.0

    Teamgate CRM

    70%
    1 Rating

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    7.0

    Teamgate CRM

    70%
    1 Rating

    Product Scalability

    Hiver

    N/A
    0 Ratings
    9.0

    Teamgate CRM

    90%
    1 Rating

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    Teamgate

    Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    Teamgate

    • Integration with SMS gateway and Mailchimp is fantastic
    • Great looking dashboard and graphics
    • So easy to use and customise even I could do it
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    Teamgate

    • As this is cloud-based software, we find that the servers are down at least twice a month, this is too much.
    • The speed of page loading can be improved also it takes long to open reports if you use a big date range.
    • There should be a way to reset another users password.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Teamgate CRM

    Starting Price

    $11 user/ month

    Editions & Modules

    Teamgate CRM editions and modules pricing
    EditionModules
    Starter111
    Professional292
    Enterprise493

    Footnotes

    1. user/ month
    2. user/ month
    3. user/ month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    There is a 20% discount when billed annually

    Likelihood to Renew

    Hiver

    No answers on this topic

    Teamgate

    The product exceeds our needs usability-wise.
    Read full review

    Usability

    Hiver

    Easy to use
    Read full review

    Teamgate

    I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
    Read full review

    Reliability and Availability

    Hiver

    No answers on this topic

    Teamgate

    Unplanned outages do cause issues with this cloud platform, as they occur twice a month.
    Read full review

    Performance

    Hiver

    No answers on this topic

    Teamgate

    Performance can be faster especially when running reports.
    Read full review

    Support Rating

    Hiver

    Support is there, can be slow at times.
    Read full review

    Teamgate

    I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
    Read full review

    Alternatives Considered

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Read full review

    Teamgate

    When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
    Read full review

    Scalability

    Hiver

    No answers on this topic

    Teamgate

    The sales team can use this product as much as the support as lead generating teams.
    Read full review

    Return on Investment

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Read full review

    Teamgate

    • The amount of time we have free now, due to having everything organised with the platform is phenomenal
    Read full review

    Screenshots

    Add comparison