What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 9.7 out of 100
1 Rating
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Score 9.1 out of 100

Likelihood to Recommend

Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Anonymous | TrustRadius Reviewer

Teamgate CRM

Any SME or mid company that needs to track customers and sales can use this platform
Alexander Taylor | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Hiver
9.0
Teamgate CRM
Organize and prioritize service tickets
Hiver
8.8
Teamgate CRM
Ticket creation and submission
Hiver
9.1
Teamgate CRM
Ticket response
Hiver
9.1
Teamgate CRM

Multi-Channel Help

Hiver
9.1
Teamgate CRM
Email support
Hiver
9.1
Teamgate CRM

Sales Force Automation

Hiver
Teamgate CRM
8.4
Customer data management / contact management
Hiver
Teamgate CRM
9.1
Workflow management
Hiver
Teamgate CRM
9.1
Opportunity management
Hiver
Teamgate CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Hiver
Teamgate CRM
5.5
Contract management
Hiver
Teamgate CRM
8.2
Interaction tracking
Hiver
Teamgate CRM
9.1
Channel / partner relationship management
Hiver
Teamgate CRM
9.1

Customer Service & Support

Hiver
Teamgate CRM
9.1
Help desk management
Hiver
Teamgate CRM
9.1

CRM Project Management

Hiver
Teamgate CRM
8.2
Task management
Hiver
Teamgate CRM
9.1
Reporting
Hiver
Teamgate CRM
7.3

CRM Reporting & Analytics

Hiver
Teamgate CRM
8.5
Forecasting
Hiver
Teamgate CRM
9.1
Pipeline visualization
Hiver
Teamgate CRM
9.1
Customizable reports
Hiver
Teamgate CRM
7.3

Customization

Hiver
Teamgate CRM
7.9
Custom fields
Hiver
Teamgate CRM
9.1
Custom objects
Hiver
Teamgate CRM
7.3
API for custom integration
Hiver
Teamgate CRM
7.3

Security

Hiver
Teamgate CRM
9.1
Single sign-on capability
Hiver
Teamgate CRM
9.1
Role-based user permissions
Hiver
Teamgate CRM
9.1

Platform

Hiver
Teamgate CRM
5.5
Mobile access
Hiver
Teamgate CRM
5.5

Pros

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Megan Shorter | TrustRadius Reviewer

Teamgate CRM

  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Alexander Taylor | TrustRadius Reviewer

Cons

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Anonymous | TrustRadius Reviewer

Teamgate CRM

  • Could do with the ability to customise the dashboard with your own fields.
Alexander Taylor | TrustRadius Reviewer

Alternatives Considered

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Megan Shorter | TrustRadius Reviewer

Teamgate CRM

When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
Alexander Taylor | TrustRadius Reviewer

Return on Investment

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Anonymous | TrustRadius Reviewer

Teamgate CRM

  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Alexander Taylor | TrustRadius Reviewer

Screenshots

Pricing Details

Hiver

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details

Teamgate CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Teamgate CRM Editions & Modules

Edition
Starter$111
Professional$291
Enterprise$491
  1. user/ month
Additional Pricing Details
There is a 20% discount when billed annually

Rating Summary

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