Hiver vs. Teamgate CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 8.6 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
Teamgate CRM
Score 8.6 out of 10
Small Businesses (1-50 employees)
Teamgate CRM is a cloud based intelligent sales CRM system for small and mid-size teams. The intelligent aspect of the system gives a salesman the most relevant reports and insights, and advice on every step that allows users to always stay in tact with the sales process, but also helps users develop specific selling skills.
$49.90
per month per user
Pricing
HiverTeamgate CRM
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
Starter
$0
for up to 2 users and 500 contacts
Team
$49.90
per month per user
Growth
$74.90
per month per user
Offerings
Pricing Offerings
HiverTeamgate CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThere is a 20% discount when billed annually
More Pricing Information
Features
HiverTeamgate CRM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.7
3 Ratings
129% below category average
Teamgate CRM
-
Ratings
Organize and prioritize service tickets1.03 Ratings00 Ratings
Ticket creation and submission2.03 Ratings00 Ratings
Ticket response2.03 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.0
3 Ratings
87% below category average
Teamgate CRM
-
Ratings
Email support3.03 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
8.1
2 Ratings
5% above category average
Customer data management / contact management00 Ratings8.02 Ratings
Workflow management00 Ratings9.02 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings8.02 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.02 Ratings
Contract management00 Ratings8.02 Ratings
Interaction tracking00 Ratings8.02 Ratings
Channel / partner relationship management00 Ratings8.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
7.0
2 Ratings
7% below category average
Help desk management00 Ratings7.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
7.0
1 Ratings
8% below category average
Lead management00 Ratings7.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
7.7
2 Ratings
2% above category average
Task management00 Ratings8.02 Ratings
Billing and invoicing management00 Ratings8.01 Ratings
Reporting00 Ratings7.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
8.3
2 Ratings
9% above category average
Forecasting00 Ratings7.02 Ratings
Pipeline visualization00 Ratings9.02 Ratings
Customizable reports00 Ratings9.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
8.0
2 Ratings
6% above category average
Custom fields00 Ratings9.02 Ratings
Custom objects00 Ratings8.02 Ratings
API for custom integration00 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
9.1
1 Ratings
9% above category average
Single sign-on capability00 Ratings9.11 Ratings
Role-based user permissions00 Ratings9.11 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hiver
-
Ratings
Teamgate CRM
5.5
1 Ratings
31% below category average
Mobile access00 Ratings5.51 Ratings
Best Alternatives
HiverTeamgate CRM
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverTeamgate CRM
Likelihood to Recommend
1.0
(3 ratings)
8.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
3.0
(1 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
7.0
(1 ratings)
Support Rating
4.0
(1 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
HiverTeamgate CRM
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
Teamgate
Teamgate CRM is well suited for companies that want to centralize leads, current clients, and communication history in one CRM. A scenario where team gate is appropriate is if a company wants to use custom sales pipelines and stages to track a sales lead that will transition to a deal. A scenario where team gate is NOT appropriate is for a company that doesn't need a cloud-based CRM because there don't travel a lot and will always use the same computer that you might as well have a CRM server on-site and save money.
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Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Read full review
Teamgate
  • Integration with SMS gateway and Mailchimp is fantastic
  • Great looking dashboard and graphics
  • So easy to use and customise even I could do it
Read full review
Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Read full review
Teamgate
  • As this is cloud-based software, we find that the servers are down at least twice a month, this is too much.
  • The speed of page loading can be improved also it takes long to open reports if you use a big date range.
  • There should be a way to reset another users password.
Read full review
Likelihood to Renew
Hiver
No answers on this topic
Teamgate
The product exceeds our needs usability-wise.
Read full review
Usability
Hiver
Easy to use
Read full review
Teamgate
I rated this product an 8 for overall usability because Teamgate is very user-friendly and this helps the CRM meet the required use case that companies who buy it have. The feature to sign in from anywhere that has a net connection is huge For example the home page being the leads section and the fact that each lead has all the past and current communication with the potential client allows support agents, and the sales team to be on the same page I didn't give it a 10 because the slowness issue affects performance and usability.
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Reliability and Availability
Hiver
No answers on this topic
Teamgate
Unplanned outages do cause issues with this cloud platform, as they occur twice a month.
Read full review
Performance
Hiver
No answers on this topic
Teamgate
Performance can be faster especially when running reports.
Read full review
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
Teamgate
I haven't had to contact the support team as of yet but my co-worker expressed his frustration with the amount of technical product knowledge the Teamgate support team had. He said he felt he knew the product better than the Teamgate helpdesk.
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Read full review
Teamgate
When I say we evaluated other CRMs I think that's an understatement, we tried about ten different systems and Teamgate was by far the best.
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Scalability
Hiver
No answers on this topic
Teamgate
The sales team can use this product as much as the support as lead generating teams.
Read full review
Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
Read full review
Teamgate
  • The amount of time we have free now, due to having everything organised with the platform is phenomenal
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of Access shared mailboxScreenshot of Collision alerts feature

Teamgate CRM Screenshots

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