IFS Applications vs. Microsoft Dynamics 365 Field Service (FieldOne)

Order to cash processes and scenario are implemented natively in IFS. An HR module exists for career management also (objectives, comportments, training, mobility) but may be improved in terms of workflow validation (e.g. training to validate by a manager) or reporting.

Incentivized

Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations. Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.

Incentivized

• Easy to configure and customize.
• Facilitates financial reporting.
• Easy to interface with external applications.

Incentivized

• Optimized Resource Scheduling - both manual and automatic.
• Field Service (Dynamics 365) mobile app for the field service agents
• Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products

Incentivized

• Customer Service
• User Experience
• Implementation
• Follow-through
• Automation
• Integrations

• Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
• Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].

Incentivized

In our organization, the IFS Applications is being used in most processes starting from Business Opportunity processes to Sales Order delivery processes where the IFS Applications helps us to raise procurement requests for SCM, Production schedules for the Shop Floor, Supplier invoicing, Customer Invoicing. Additionally, the Payroll process is completely automated where travel requests to employee attendance is being directly captured in ifs cloud.

We have been unable to get answers to our questions, solutions to our problems, and they don't seem interested in working in the construction industry.

Microsoft AX, QAD (in continuation of our previous ERP), Sage X3 was an out of the box ERP that was part of initial RFP. We have chosen IFS based on the compromise between costs & budget, functionality, technical features, and feedback from similar customers that gave their feedback. The project manager team and qualification level of technical or consultant teams were differentiating factors too. Finally IFS application was named in the Gartner’s mid-market ERP Magic Quadrant, along with SAP, and helped us to finalize our choice

Incentivized

• Positive impact in terms of global process alignment.
• Positive impact in terms of a single system of truth and reporting.

Incentivized

• ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.

Incentivized