iManage Work vs. MSB Docs

Legal team using this product helps the team to better access documents securely within their email app (Outlook) and the user experience to control the document is excellent and being able to make it private and isolate confidential documents during a court session is very important and iManage has met our requirements. Also, being able to access instantly from users' workstation/laptop devices is very important and iManage plugin for outlook has satisfied our Business requirements.

Incentivized

Keeps documents highly organized and easy to find. It makes it easy for individuals to sign on the go. Workflow/Document templates save a lot of time. It is honestly tough to think of anything to mention here. I am a happy MSB user and satisfied with the services.

• The full text searching feature, once implemented properly, is incredibly powerful.
• Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
• Filing is relatively quick most of the time.

Incentivized

• Smart and easy Platform
• Excellent and smooth integration process
• Audit trail report is a plus
• Bulk signing process is easy

• Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
• Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
• Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.

Incentivized

• Not much to dislike in this product.

We had an issue a few years ago where a plug-in of some sort which allowed the viewing of PDFs got updated and then whenever some people previewed PDFs in iManage then Outlook would crash. My outlook crashed over 20 times in a single day once. It was a pretty bad time. I know one of our information technology professionals in another office worked non-stop with iManage to get it resolved, and it seemed like they did take the issue pretty seriously.

Incentivized

I have viewed several other document management system software, but iManage was already installed at my company before I started working here. For us, I think this is the right solution. Companies with a smaller number of employees or smaller document collections could find some other options that might suite their needs and budget better. We definitely want an on premises solution that provides all the security, tracking, searching, and integration issues iManage offers. Many of the other solutions have adopted cloud technologies only at this point and we are not ready to consider cloud storage due for our sensitive documents at this point.

Incentivized

• A bit pricey but worth it once you know how to use it. It makes any document sharing easy and seamless which is priceless.

Incentivized

• Doubled the Productivity
• Cost savior
• Environment friendly