Insightarc vs. Smaply

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Insightarc
Score 0.0 out of 10
N/A
Insightarc is an automated way to discover and learn the real customer journey and points where customers experience the issues and leave the service. Works for ecommerce and SaaS services as well as for online-to-offline journeys. Every marketer and product manager struggle with conversion rates, acquisition efficiency and retention. To find underlying reasons experts spend dozens of hours for manual research of customer interactions. And this job is time and data resource…N/A
Smaply
Score 6.8 out of 10
N/A
The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.
$19
per month per user
Pricing
InsightarcSmaply
Editions & Modules
No answers on this topic
Free
0 EUR
per month per user
Basic
19 EUR
per month per user
Pro
29 EUR
per month per user
Enterprise
Custom Pricing
Offerings
Pricing Offerings
InsightarcSmaply
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$50,600 per user; per companyNo setup fee
Additional Details
More Pricing Information
Community Pulse
InsightarcSmaply
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
InsightarcSmaply
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All AlternativesView all alternativesView all alternatives
User Ratings
InsightarcSmaply
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
InsightarcSmaply
Likelihood to Recommend
Insightarc Inc.
No answers on this topic
Smaply
The solution is suitable for complex journeys with many touchpoints.
The tool has the advantage of being easy to use.
On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
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Pros
Insightarc Inc.
No answers on this topic
Smaply
  • User journey map
  • Personas templates
  • Stakeholder maps
  • Free online courses
Read full review
Cons
Insightarc Inc.
No answers on this topic
Smaply
  • Global look and feel
  • Export format
  • Text formating in sticky notes
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Alternatives Considered
Insightarc Inc.
No answers on this topic
Smaply
It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
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Return on Investment
Insightarc Inc.
No answers on this topic
Smaply
  • Time saving
  • Clarity for stakeholders
  • Sharing best practices
Read full review
ScreenShots

Insightarc Screenshots

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Smaply Screenshots

Screenshot of Airport Experience Example Journey Map in Smaply EditorScreenshot of Airport Experience Example Journey Map ExportScreenshot of Airport Experience Example Journey Map A4 ExportScreenshot of Persona EditorScreenshot of Persona ExportScreenshot of Stakeholder Map Editor