Intermedia Contact Center vs. Zendesk Talk
Intermedia Contact Center vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intermedia Contact Center | N/A | Intermedia Contact Center provides such as IVR, omni-channel contact routing for customer interactions, customizable call flow, customer insights for agents with historicals, and agent scheduling. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Intermedia Contact Center | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Intermedia Contact Center | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Intermedia Contact Center | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intermedia Contact Center | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Intermedia Contact Center | Zendesk Talk | |
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Likelihood to Recommend | Intermedia No answers on this topic | Zendesk |
Pros | Intermedia No answers on this topic | Zendesk |
Cons | Intermedia No answers on this topic | Zendesk |
Support Rating | Intermedia No answers on this topic | Zendesk |
Alternatives Considered | Intermedia No answers on this topic | Zendesk |
Return on Investment | Intermedia No answers on this topic | Zendesk |
ScreenShots | Intermedia Contact Center Screenshots |