Remote desktop software for remote support, remote access and online meetings. Iperius Remote supports fast and secure remote desktop connections. The software is can be used by both ITPROS and private individuals. It is used to connect from any PC or device to another, via the Internet. Multiplatform Iperius Remote is a cross-platform software, usable on Mac, Windows but also on Android and iOS. Perform maintenance on customer…
$108
per year per user
LogMeIn Rescue
Score8.2 out of 10
N/A
LogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…
$149
per month
TeamViewer
Score8.6 out of 10
N/A
Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.
$299
per year
Pricing
Iperius Remote
LogMeIn Rescue
TeamViewer
Editions & Modules
Small
€ 8,39
per month (billed annually) 2 concurrent connections
Medium
€ 19,99
per month (billed annually) 5 concurrent connections
Professional
€ 49,99
per month (billed annually) 15 concurrent connections
Remote Device Support
$149
per month per seat
Rescue Enterprise
Contact Us
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Iperius Remote
LogMeIn Rescue
TeamViewer
Free Trial
Yes
Yes
Yes
Free/Freemium Version
Yes
No
Yes
Premium Consulting/Integration Services
No
No
Yes
Entry-level Setup Fee
No setup fee
No setup fee
Optional
Additional Details
—
Discount available for annual pricing. Contact sales for Enterprise pricing.
We like LogMeIn Rescue over TeamViewer because we have found that LogMeIn Rescue is much easier to use and setup and has an easier and friendlier user interface. LogMeIn Rescue is also easier to setup and has a smaller less complex footprint.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
TeamViewer requires the client's/remote users TeamViewer version to be up to date in order to establish connectivity which is not the case with Rescue. Otherwise it ticks all the boxes. Never had issues with AnyDesk. Works well too however the software needs to be there on the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Rescue is cheaper and lightweight and works in the browser without local installation. this facilitates faster setup and easy access to help users solve their issues. TeamViewer requires a download but no admin access to install. this is more lightweight
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Desk Manager in Information Technology at NTT DATA Services (Information Technology & Services, 5001-10,000 employees)
Chose LogMeIn Rescue
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
I have used TeamViewer when a client was not able to connect via Rescue and already had TeamViewer installed on their system. I found it took longer to do the same things that I was able to do with Rescue.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
It was selected because that is what is easiest for the business needs and how we interact with our clients. The others didn’t provide a seamless way to provide support while keeping the price low.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Truth be told, Rescue is the first and so far only solution from LogMeIn I started to use. However since it offers a wide range of tools specifically designed for remote support, it is highly effective for resolving technical issues. Additionally, Rescue provides various …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT Support Engineer in Information Technology at Skinners Sheds Ltd (Retail, 51-200 employees)
Chose LogMeIn Rescue
It wasn't fully my decision to change from AnyDesk to LogMeIn Rescue - If it was up to me, I would have stuck to AnyDesk due to the cost (LogMeIn Rescue is much more expensive) and the ability to save login information and have multiple technicians connect at the same time …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo options are better positioned from others. Also the option to share files, is better to be run in another window, but reflected on main screen. The chat option is my favorite, as it is run by the side of the remote window, not like AnyDesk, which is not …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
My primary tool for remote connections is via GFI preinstalled on client PCs. So I primarily use Logmein Rescue for ad-hoc situations. I do also use Microsoft Quick Assist but I find some end users have trouble with that as it sometimes requires them to sign in. Not all end …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose LogMeIn Rescue
LogMeIn Rescue by GoTo is by far superior feature wise when it comes to other solutions we've trialed. The cost of rescue is the only part that makes you have to stop and think before procurement, we had to significantly justify our reasons for this product over some of the …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
They have feature parity for those items we're are interested in. LogMeIn however is more enterprise focused which is a benefit for integration with our support infrastructure. Our techs also have more experience with the product than with Team Viewer. It fits better with our …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Information Technology Audit Manager in Information Technology at Organization for Tropical Studies (Education Management, 51-200 employees)
Chose LogMeIn Rescue
Have used them because some people use them to connect to our equipment,but I don't feel confident about it. Specially because of vulnerabilities. We are inside an University campus and all other tools are forbidden.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Desk Team Leader in Information Technology at Onsite Technologies (Computer Networking, 11-50 employees)
Chose LogMeIn Rescue
Rescue is by far the best remote tool we've used, the ease for agent and client to use is much more seamless and the feature list seems much larger than other competitors
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Licensed Agent at Insurance Piggybank (Insurance, 1-10 employees)
Chose LogMeIn Rescue
Depending on the situation, Rescue would probably be my first choice against the other products I've listed above, except for personal use (ie remote logging into my computer from my smart phone). As long as the connection is good on both ends it's a useful tool to help …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Unstable internet connection: connections are occasionally lost. I cannot control other devices in my local network without an internet connection. Transferring a large file is not practical with this tool. Sometimes, when connectivity problems arise, it is very hard to get it …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose LogMeIn Rescue
Both are good but not that user friendly as compared to logmein rescue. Rescue is better when you are using multiple remotes in one console or in one license
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr. Systems Technician in Information Technology at Air Vent, Inc (Building Materials, 1001-5000 employees)
Chose TeamViewer
We are currently using LogMeIn Rescue now, whereas we were using TeamViewer. Our company changed due to Multi-factor authentication and more secure performance. To tell you the truth, I like all of the remote desktop support assistance apps to help others equally as far as …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
TeamViewer is simple but it also doesn't come with all the security that paid for services have to offer. We tend to use it for smaller projects and for our personal use.
I have enjoyed ScreenConnect for its easy to use interface and the ability to copy/transfer files. I …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IT & T Manager in Information Technology at Havwoods Accessories Ltd (Construction, 11-50 employees)
Chose TeamViewer
Prior to buying TeamViewer we extensively reviewed a number of different platforms:
AnyDesk - this is a simpler remote access platform, but I found it to be too temperamental with the connection and more often than not I would have to go to the PC instead.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer is easier to use, has a better UI that I can control more easily than others, is faster, and I think it uses less bandwidth than others. Also, 5 stars for me, it has a better chat display that can be shown or hidden according to our needs during the remote session. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
Found TeamViewer expensive compared to other services, but it does work efficiently. LogMeIn has become incredibly expensive, hence moving away from them. Splashtop is more cost-effective but perhaps not quite so reliable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
President, Owner in Professional Services at Computer Community Hospital (Information Technology & Services, 1-10 employees)
Chose TeamViewer
Easier access faster than some of the others. We love the mobile feature where you can use the app to connect when on the road. Also it has the ability to access cell phones as well, which many times helps us help a client with their iphones. Great feature. There have been …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
We've tried a few other Remote login services. We've found that TeamViewer is the easiest for us to use as a team, but maybe more importantly, its easier for our customers to install in for an on demand meeting. Additionally, we've found that it's easier for us as a team to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
Using Microsoft Teams for remote control of a user's computer does not allow for entering administrator credentials remotely and, therefore, cannot be used in our organization for installing or removing software. Also, it would require someone to physically be at the remote …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
IT Helpdesk Technician in Information Technology at Kansas Law Enforcement Trnng (Education Management, 51-200 employees)
Chose TeamViewer
For us we picked TeamViewer because we all have used it in the past. We knew the product was good. We all liked it. It was a product we all trusted. Past experience tends to speak well when it comes to different hardware and software. It is a program that was easy for us to …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Verified User
Chose TeamViewer
Team Viewer is one of the easiest and most powerful products that I have used for remote support, particularly the unattended support element to remotely access a machine without an end user. It is a market leader for a reason, it does what you need and so really it sells …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Owner/Operator in Corporate at Buckeye Computer Services (Information Technology and Services, 1-10 employees)
Chose TeamViewer
Teamviewer does everything the others do, if not more, but the cost was much better at the time of our purchase. I don't know what the price difference is currently.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
We have to use one or the other access software depending on our client. However, if available, we prefer TeamViewer, as it provides more control and easy access.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Co-Owner in Engineering at Dawn till Dusk Tek (Information Technology and Services, 1-10 employees)
Chose TeamViewer
I selected TeamViewer over another provider because the cost is still less than most, and it's well known to my clients. It's not as cheap as ConnectWise ScreenConnect, but it's still very good and works well as my back-up remote client for my clients when recovery needs to be …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Owner in Information Technology at Colorado Computer Care (Information Technology and Services, 1-10 employees)
Chose TeamViewer
There are numerous remote access systems and software out there. For personal use, TeamViewer is an ideal option, as it is easy, powerful, and secure. Even with the high cost of business use, TeamViewer is still a great system, that is easier to use and more feature rich than …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer stacks up very well against its competition. It can handle the workload and provide the almost the same features as its competitors.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Deputy Manager in Corporate at RELIGARE HEALTH INSURANCE (RHI) (Insurance, 1001-5000 employees)
Chose TeamViewer
Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Associate Director of Telecom & PC Support in Information Technology at 92nd Street Y (Non-Profit Organization Management, 201-500 employees)
Chose TeamViewer
I've used all three above for many years. I switched over to TeamViewer for a couple of reasons. 1. Cost 2. Support 3. Product changes. TeamViewer offers nearly all what the three products above do all in one price.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Development Team Lead in Engineering at Xactware (Insurance, 1001-5000 employees)
Chose TeamViewer
I still have Chrome Remote Desktop enabled on my personal servers to use as a fallback in case TeamViewer ever fails me. I've primarily become accustomed to using TeamViewer and it has yet to fail me. I've run into firewall issues with Chrome Remote Desktop that I just haven't …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose TeamViewer
TeamViewer is similar and works as well as the others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Principle and Narrator in Information Technology at Satyr Productions (Information Technology and Services, 11-50 employees)
Chose TeamViewer
Frankly, TeamViewer does not stack up against these other options, it competes with them to some degree but is, in my opinion, the least of the four. Where it does excel is in its advanced feature set - in that it has many features available - even though those features are …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Computer Programmer in Information Technology at PRITCHETT, LP (Management Consulting, 11-50 employees)
Chose TeamViewer
Used different products like TeamViewer. TeamViewer is free and a lot of end users know about installing the software as it is easy to install. Other products like Zoom have higher payment plans for purchasing and less number of users are supported with respect to TeamViewer. …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Manager in Information Technology at Accellis Technology Group (Information Technology and Services, 11-50 employees)
Chose TeamViewer
LogMeIn Central remains the go-to product for remote desktop. Splashtop is on the same level as TeamViewer. GoToMyPC is more of a temporary, attended remote support application. VNC Connect is very basic, but also stable and feature-rich.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
Copying into excel is difficult. It will deselect things that you have highlighted when copying.
Would be nice to make the hierarchy easier when sharing files between clients and us.
Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
The administrative process has been made more efficient by the ability to remotely log into servers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
