KnowBe4 PhishER vs. TheHive

Highly recommended if you're using the other KnowBe4 tools as this really can save staff all kinds of time. Would recommend this to anyone using the automated phishing plugin for their users. If you can fit it into the security budget its totally worth its asking price. The company has a deep background of email security and the like.

Incentivized

Managing incident response - it does exactly what it is supposed to do!

• PhishER's connection to our O365 environment is good, it allows users to click the Phish Alert button to report a phish and this kicks off a back-end action that scans all users' inboxes and quarantines similar phishing emails it finds.
• The KnowBe4 security awareness training, the Phish Alert Button, and simulated phishing are all tightly integrated, it's a "system" rather than ad hoc solutions.

Incentivized

• consistency within reporting - reports are not always consistent or accurate. ie reporting in PhishER (reported emails) is not consisted with reported phishes in core knowbe4 product.
• training modules are stale, clunky and most of the content is given to diamond members - need more content at platinum 247 vs 1439 modules is significant - especially when compliance+ is another offering

Incentivized

Much easier interface to use, great support. Very easy to set up and works out of the box. Great content and new videos are constantly being added. Themed phishing around holidays is a great idea and has made users far more aware. Phishing based on current events in the news is a great idea.

Incentivized

• Can't put a value on the time saved examining user submitted emails that the system now handles on its own
• In the long run this is all meant to save us from some malware or ransomware. So ROI may not be able to be calculated on the cost but security is priceless
• Getting users educated on being careful opening message they dont recognize is the first step. Giving them tools to submit and have automatic scanning of suspected phishing is the next local step.

Incentivized