KnowBe4 PhishER is Best in the Business
Updated July 25, 2023
KnowBe4 PhishER is Best in the Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with KnowBe4 PhishER
Use KnowBe4 PhishER for users to submit tickets to our helpdesk team. We have automation setup to process findings and pass the emails to the correct tech's for investigation.
- Custom Rules for Phishing Emails
- Custom Reports for IT and Exec
- Integrate with other Phishing providers
- More control on their rules or be able to script more
- Allow to remove emails from exchange server if they are phishing emails
- Helped to reduce the time to respond to emails for tech's
- allows helpdesk to work with users and not take away from Exchange Admin's
Being able to setup rules for emails that come in and deal with quickly has been a major help for us. To get the first email triage it and then take care of any of the other emails like this comes in to automate the process.
We have implemented KnowBe4 PhishER Blocklist so far and will be testing ML and Flip shortly.
Saved us time and money with reducing labor of repeated incoming emails.
- Proofpoint Insider Threat Management, Proofpoint Advanced Threat Protection, Proofpoint Cloud Account Defense, Proofpoint Digital Risk Protection, Barracuda Email Security Gateway, Aspire, from ServiceTitan and Cofense PhishMe
Yes, KnowBe4 stands up to the largest of vendors.
Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?
Yes
Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?
Yes
Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?
Yes
Would you buy KnowBe4 PhishER/PhishER Plus again?
Yes
KnowBe4 PhishER/PhishER Plus Feature Ratings
Configuring KnowBe4 PhishER
Make sure that you know what types of products you want to install button. It makes the installations easier. PhishER is great and has help cut down time with rules that process emails that are submitted with out our admin's having to touch each email that comes in.
Some - we have done small customizations to the interface - Once we had a little tour of PhishER we saw what we could do with the rules and customizations to make our lives easier. Start small and add as you go. We still need to tweak the customizations every couple of months because things change.
No - we have not done any custom code
Being able to customize some of the rules and action are great for us. Not just an out of the box piece of software that you can't fit to your business.
Using KnowBe4 PhishER
10 - Server, Network, HelpDesk and Management use this product.
5 - Users in the Server and HelpDesk teams use PhishER and need to know some basic email and filtering rules.
- Reporting emails from Outlook
- Rules to automatically take care of emails that come in regularly
- Rules to let the user know what is going on and not have a black hole that these email end up in.
- Lets us know when our Health Provider starts sending out emails to user, so we can notify users of this email and that its not spam.
- Helps us reward users that report emails that most to help protect our company
- Looking in some custom coding to send scams and virus email to other vendors for deep inspections
- Notify supervisors about their users and who clicks on everything for safety training.
Evaluating KnowBe4 PhishER and Competitors
- Scalability
- Integration with Other Systems
- Other
Being able to report emails and create rules to automate these was the biggest factor.
Being able to do so much with PhishER has made us question other vendors and why they aren't already doing what PhishER already does. That we use PhishER on top of what other vendors do because it's more customizable.
KnowBe4 PhishER Implementation
- Implemented in-house
Change management was minimal
- Yara Rule Editor was the only issue we encountered
KnowBe4 PhishER Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We didn't purchase premium support because the product is very easy to use.
Doing some customizing on our rules, support was able to listen to our needs and send us an example of what we needed promptly. Then they followed up with some suggestions to add to it like some other companies had already done.
Using KnowBe4 PhishER
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Phish button is the best thing we have used
- Rules are setup and changed around all the time depending on our environment
- Yara Rule Editor was a little tough to understand but it didn't take long.
- iPhone users button to be able to
Yes - It works well, iPhones have a little issue with interface but it's manageable.
Integrating KnowBe4 PhishER
- Proofpoint
- Microsoft Exchange Online
Getting the systems to talk to each other was the toughest part, after that it was easy to update and exchange information.
- Exchange 2019
- Other Email Vendors
- Mail Relay
Some vendors support integration and some your have to manipulate it to work with powershell or coding.
- File import/export
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
Powershell
Know your vendors and talk to them about integration before you try to integrate PhishER.