What users are saying about
2 Ratings
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Score 9.1 out of 100
12 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Microsoft Parature (Discontinued)

The single element of Parature I've not seen in any other system of this kind is the Download Module. You can post files in the open, or protect them by any number of entitlement methods. The solution is also appealing to those who don't want to manage the back-end/IT needs as it is a hosted solution and has proven to be very reliable.
Rusty Wilson | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

KronoDesk
8.2
Microsoft Parature (Discontinued)
Organize and prioritize service tickets
KronoDesk
8.2
Microsoft Parature (Discontinued)
Expert directory
KronoDesk
8.2
Microsoft Parature (Discontinued)
Subscription-based notifications
KronoDesk
8.2
Microsoft Parature (Discontinued)
ITSM collaboration and documentation
KronoDesk
8.2
Microsoft Parature (Discontinued)
Ticket creation and submission
KronoDesk
8.2
Microsoft Parature (Discontinued)
Ticket response
KronoDesk
8.2
Microsoft Parature (Discontinued)

Self Help Community

KronoDesk
8.2
Microsoft Parature (Discontinued)
External knowledge base
KronoDesk
8.2
Microsoft Parature (Discontinued)
Internal knowledge base
KronoDesk
8.2
Microsoft Parature (Discontinued)

Multi-Channel Help

KronoDesk
8.4
Microsoft Parature (Discontinued)
Customer portal
KronoDesk
8.2
Microsoft Parature (Discontinued)
IVR
KronoDesk
8.2
Microsoft Parature (Discontinued)
Social integration
KronoDesk
8.2
Microsoft Parature (Discontinued)
Email support
KronoDesk
9.1
Microsoft Parature (Discontinued)
Help Desk CRM integration
KronoDesk
8.2
Microsoft Parature (Discontinued)

Pros

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Microsoft Parature (Discontinued)

  • Clean/Friendly UI. It was extremely easy to navigate around Parature's menus at a high level, and you could take advantage of the more robust features as you became more comfortable and familiar with how Parature operates!
  • Strong Knowledge Base. Writing KB articles or ticket summaries and making use of the search function within Parature allows for expedient recovery of past ticket information. Being able to search for a fix action, or at least a troubleshooting article that can guide you towards a resolution is extremely valuable.
  • Enhanced Notation Capability. Being able to send/post internal or external updates to a ticket is great! You can leave the wordy technical details for other employees while making sure to communicate the high-points and fix action to the end-user.
Brendon Newell | TrustRadius Reviewer

Cons

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Microsoft Parature (Discontinued)

  • Reporting is barebones at best. If you need special reports, we had to go through Parature to have them built.
  • The use of frames on a website is very 1990s. It actually impacts usability of the product, especially when combined with how Parature handled sessions. An engineer could only work one ticket at a time which, honestly, isn't very realistic for a busy support team that is working on several issues at a time.
  • Support was often unresponsive when contacted for unplanned problems.
  • The knowledge base was not very friendly for clients and it provided no real encouragement for it to be used.
  • It took several clicks to do something as simple as edit and assign a ticket or to close a ticket.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KronoDesk

No score
No answers yet
No answers on this topic

Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued) 6.1
Based on 10 answers
Parature has been the best option for this campus in terms of what we use it for and there is no alternative
Carrie Canty | TrustRadius Reviewer

Usability

KronoDesk

No score
No answers yet
No answers on this topic

Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued) 2.0
Based on 2 answers
It was bulky, cumbersome, and didn't allow us to handle the volume of cases we received on a daily basis. Many of our issues were highly technical in nature and we would often need to work on 2 or 3 at once. The poor design choices prevented this, which was unfortunate.
Anonymous | TrustRadius Reviewer

Reliability and Availability

KronoDesk

No score
No answers yet
No answers on this topic

Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued) 7.5
Based on 2 answers
They recently had one very extended outage. It was a data center issue - but they were not diversified enough so in the end the system was down for almost 8 hours. There are also periods of time where for no reason the system simply doesn't respond. This small outages are usually short (just a few minutes), and have in fact been occurring less often, so it appears some corrective actions have been taken.
Rusty Wilson | TrustRadius Reviewer

Support Rating

KronoDesk

No score
No answers yet
No answers on this topic

Microsoft Parature (Discontinued)

Microsoft Parature (Discontinued) 1.0
Based on 1 answer
Nothing ever seemed to get resolved
Anonymous | TrustRadius Reviewer

Alternatives Considered

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Microsoft Parature (Discontinued)

There are services that do bits and pieces of what Parature does. We liked the idea of having one service that meets our needs
Anonymous | TrustRadius Reviewer

Return on Investment

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Microsoft Parature (Discontinued)

  • Parature allows for better Customer Service
  • Can follow up automatically for tickets
  • Will automatically close tickets that haven't been responded to.
  • Allows customers to reopen tickets easily and not allow them to be missed.
Jamaal Johnson | TrustRadius Reviewer

Screenshots

Microsoft Parature (Discontinued)

Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Microsoft Parature (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Parature (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

KronoDesk
9.1
Microsoft Parature (Discontinued)
6.7

Likelihood to Renew

KronoDesk
Microsoft Parature (Discontinued)
6.1

Usability

KronoDesk
Microsoft Parature (Discontinued)
2.0

Reliability and Availability

KronoDesk
Microsoft Parature (Discontinued)
7.5

Support Rating

KronoDesk
Microsoft Parature (Discontinued)
1.0

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