KronoDesk vs. Microsoft Parature (Discontinued)
KronoDesk vs. Microsoft Parature (Discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month | |
Microsoft Parature (Discontinued) | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service. | N/A |
KronoDesk | Microsoft Parature (Discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
KronoDesk | Microsoft Parature (Discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons |
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KronoDesk | Microsoft Parature (Discontinued) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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KronoDesk | Microsoft Parature (Discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KronoDesk | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | 9.1 (1 ratings) | 6.7 (10 ratings) |
Likelihood to Renew | - (0 ratings) | 6.1 (10 ratings) |
Usability | - (0 ratings) | 2.0 (2 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 1.0 (1 ratings) |
KronoDesk | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | Inflectra Corporation | Microsoft |
Pros | Inflectra Corporation | Microsoft |
Cons | Inflectra Corporation | Microsoft |
Likelihood to Renew | Inflectra Corporation No answers on this topic | Microsoft |
Usability | Inflectra Corporation No answers on this topic | Microsoft |
Reliability and Availability | Inflectra Corporation No answers on this topic | Microsoft |
Support Rating | Inflectra Corporation No answers on this topic | Microsoft |
Alternatives Considered | Inflectra Corporation | Microsoft |
Return on Investment | Inflectra Corporation | Microsoft |
ScreenShots | KronoDesk Screenshots |