LASSO Crew vs. Out'n About! For Outlook

Transition to LASSO Crew was a real bear, but once we had all the pieces and parts in place and staff new how to use it, it solved the majority of our staffing headaches. We work on events across NYC and often have several events going on at the same time. Prior to LASSO Crew it was not uncommon for a supervisor to show up to a call with only a limited understanding of who was booked on the job, or for an employee to not be sure who or where they needed to report to that day. LASSO Crew-facing app and supervisor-facing website have entirely eliminated these headaches. Our staffing process is more streamlined than before, our rates and scheduling more transparent. Once you get past the initial hurdles of crew/team buy-in and implementation, the upsides are enormous.

Incentivized

1,- If the organization have 365 I recomended the integration with Out'n About 2.- If your organization does not have 365 I not recomended the solution because the integration is not easy 3.- In Europe there are many legal requirements to comply with the GDPR with employees and the sharing of information. Express authorizations and many requirements, and one emplyee can say not to the authorization. 4.- Need best performance in big organizations 5.- Not work in MAC properly

Incentivized

• Outlook Contact Synchronization automatically
• Time sheet informs for the remote workers
• Sensing presence for remote workers and local employeers

Incentivized

• Some of the page layouts are clunky, especially the crew list page
• LASSO Crew has a calendar feed that can link to gcal, iCal, etc but it’s very limited and doesn’t reliably update the calendar when the schedule changes.
• I would like it to push automated clock-in/clock out alerts to my team. I can set these up manually by scheduling messages but it is a very cumbersome process.

Incentivized

• Panel department it is not easy to implement
• 365 compatibility need to improvement
• Remote mobile commands many times not working

Incentivized

While there are certainly a few things I'd like to see improvement on, we have no intention of leaving LASSO Crew anytime soon.

Incentivized

The app is perfectly useable, if a bit limited in its functionality. The website, which functions as the "back end" of the app, takes awhile to learn. I carve out at least an hour of training on it for every new supervisor and fully expect to spend the first several weeks they use it to send them little reminders about how and when to do things. I have a few (older) supervisors who just out-and-out refuse to engage with LASSO Crew, but I think that has more to do with their aversion to change than it does the overall usability of the website.

Incentivized

LASSO Crew takes customer support very seriously. My dedicated account rep responds to any issues directly, usually within one business day. When a crew member has an in-app problem they can't resolve the technical support team responds very quickly to any issue, usually with clear instructions about how to resolve the issue.

Incentivized

We explored using IntelliEvent for crew management but their platform just wasn't as robust and they didn't seem to have timekeeping and payroll partners in place to support the back end. Other than that, I haven't found another platform or software that does what LASSO Crew does, it was built for the event industry, by the event industry, and that focus on audience really shows through.

Incentivized

Sheqsy We evaluate for 2 months and does not working well with 365 and does not support in Europe. It is good for control remote workers, but not for a colaboration tool and integration in organizations with more than 500 users. It is good also because sale in SaaS mode but for the GDPR law in Europe not offers regulatory compliance guarantees regarding sensitive employee data. For the sales people in the field can be good, but is not easy to achieve good results

Incentivized

• We've had some complaints from crew members that the communications they receive through the LASSO Crew system feel less personal than when we used to handle everything through direct emails and text messages.
• LASSO Crew branding is super prominent on every communication we send from the platform, I wish they would center the client/employer a bit more and not make the LASSO Crew logo and color scheme the most identifiable thing on the page/email/message.

Incentivized

• In this moment we expect to improve the control of remote workers in a 100%
• The control of the remote worker can suppose to a 25 % more in the productivity
• The investment is relatively low with the expected benefits

Incentivized