Maestro vs. Xoxoday Empuls

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

Xoxoday Empuls is very much suited for its purpose within our organization - Employee Rewards and Recognitions. Not that it is less appropriate to also be a communication hub for technical/work-related stuff, but I would prefer for it to have its sole purpose for rewards and recognitions. It has gained a special and HAPPY reaction within me, whenever a Xoxoday email pops out of my notification box. "Oh, someone is celebrating their work anniversary! Let me congratulate this person and appreciate all the assistance he/she provided me for the past xx years" or "Someone awarded me? Great! Thank you so much". I wouldn't want Xoxoday to have another purpose than helping me increase my happy hormones.

Incentivized

• Easy progress reports using a type of "mail merge" built in template
• Reports tab is a nice feature
• Seems fairly stable and reliable

Incentivized

• Onspot award and recognition.
• Employee Engagement
• Building communities
• Creating and maintaining company culture.

Incentivized

• Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
• Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
• Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Incentivized

• Nothing in particular.

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!

Incentivized

Sorry. I haven't used any rewarding system.

Incentivized

• Maestro allows me to log all communication with families, eliminating any question as to when I reached out
• Maestro is a huge time saver with sending progress reports
• Maestro lacks customization that would make teachers more efficient

Incentivized

• Motivation
• Productivity
• Culture
• Change management tool

Incentivized