Masergy vs. SentinelOne Vigilance

I have used Masergy across a few different jobs, spanning over a decade and they have always come through with what they promised the solution has always had rock-solid stability and the team has always been present to address my questions and concerns.

Incentivized

Excellent value for a team without dedicated EDR personnel or low staff. [SentinelOne] Vigilance does not integrate as well with internal staff and needs a better way to a round-robin or assign issues/follow up to numerous internal staff. Would benefit from more workflow to look at multiple issues.

Incentivized

• Reliable - I don't receive many direct phone calls, but when I do I can be sure they'll pop up on my screen.
• Ease of use - Very easy to make and receive calls.
• Convenient - I can listen to and save my voicemails straight from the app.

Incentivized

• AI/ML based detection engine has not missed a single known threat since installed
• [SentinelOne] Vigilance makes clear notes and does a great job at weeding out false positives
• Easy to use online console works on any connection
• Integration with out Okta SSO MFA and Identity cloud

Incentivized

• Clunky UI in some areas - Settings for example. You have to drop down boxes to get to your audio settings. This is time consuming while trying to fix your audio devices.
• No easy way to switch audio devices.
• No 'universal' text box to type a number in to dial. You have to click a tab. I sometimes type the number in the 'What's on your mind' box accidentally.

Incentivized

• [SentinelOne] Vigilance notes are captured in each event which is near impossible to review with low staff. Better reporting on activities would help demonstrate better the activity ongoing
• Ability to extract notes and incidents to our SIEM would be great
• A customer success manager would be a nice addition

Incentivized

I cannot rate their support as I have never needed it.

Incentivized

I have worked with Masergy for many years and what really keeps me as a customer is their fantastic partnership. No matter how quickly our business is growing or downsizing, no matter how quickly we have to pivot in another direction, Masergy has been a strong partner and has always been present to help us through situations.

Incentivized

SentinelOne [Vigilance] had feature parity with CrowdStrike and was lower priced. CrowdStrike does continue to grow its portfolio and has likely surpassed SentinelOne [Vigilance] in broader capabilities.

Incentivized

• Ability to use one number for multiple devices is great!
• You can shield your personal cell phone - great for personal device use companies.

Incentivized

• 100% EPP and EDR since implemented - ZERO COMPROMISES
• Enabled remote and hybrid work as SentinelOne [Vigilance] works in all locations all the time
• Easy to install endpoint

Incentivized