MatrixCare vs. PointClickCare Core EHR Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MatrixCare
Score 8.0 out of 10
N/A
MatrixCare, headquartered in Bloomington, MN, offers a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care. MatrixCare acquired SigmaCare in 2017. The former SigmaCare technology is now integrated into MatrixCare.N/A
PointClickCare Core EHR Platform
Score 6.5 out of 10
N/A
PointClickCare provides their cloud-based technology for the senior care industry, the PointClickCare Core EHR Platform.N/A
Pricing
MatrixCarePointClickCare Core EHR Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MatrixCarePointClickCare Core EHR Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
MatrixCarePointClickCare Core EHR Platform
Top Pros
Top Cons
Features
MatrixCarePointClickCare Core EHR Platform
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
MatrixCare
-
Ratings
PointClickCare Core EHR Platform
8.2
2 Ratings
5% above category average
Real-time eligibility verification00 Ratings8.02 Ratings
Claims management00 Ratings10.02 Ratings
Coding00 Ratings8.01 Ratings
Patient billing00 Ratings10.02 Ratings
Financial Reporting00 Ratings5.01 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
MatrixCare
-
Ratings
PointClickCare Core EHR Platform
9.0
1 Ratings
11% above category average
Multi-location support00 Ratings9.01 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
MatrixCare
-
Ratings
PointClickCare Core EHR Platform
4.9
1 Ratings
41% below category average
Charting / document management00 Ratings9.01 Ratings
Templates00 Ratings7.01 Ratings
Mobile/tablet support00 Ratings8.01 Ratings
Fax integration00 Ratings1.01 Ratings
Integration with other EMR and PM systems00 Ratings1.01 Ratings
Workflow automation00 Ratings5.01 Ratings
Customization00 Ratings1.01 Ratings
E-prescribing00 Ratings7.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
MatrixCare
-
Ratings
PointClickCare Core EHR Platform
9.5
2 Ratings
12% above category average
HIPAA compliance00 Ratings10.01 Ratings
Role-based permission levels00 Ratings10.02 Ratings
Data backups and redundancy00 Ratings9.01 Ratings
Local mode / networking failsafe00 Ratings9.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
MatrixCare
-
Ratings
PointClickCare Core EHR Platform
8.0
1 Ratings
2% above category average
Task tracking00 Ratings8.01 Ratings
Best Alternatives
MatrixCarePointClickCare Core EHR Platform
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No answers on this topic

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athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

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Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

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Epic
Epic
Score 8.3 out of 10
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User Ratings
MatrixCarePointClickCare Core EHR Platform
Likelihood to Recommend
9.8
(5 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
MatrixCarePointClickCare Core EHR Platform
Likelihood to Recommend
ResMed
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
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PointClickCare
PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
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Pros
ResMed
  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
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PointClickCare
  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
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Cons
ResMed
  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
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PointClickCare
  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
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Usability
ResMed
No answers on this topic
PointClickCare
Overall great product. Reporting could be much better and they are working on that.
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Reliability and Availability
ResMed
No answers on this topic
PointClickCare
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
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Support Rating
ResMed
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
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PointClickCare
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
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Implementation Rating
ResMed
No answers on this topic
PointClickCare
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
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Alternatives Considered
ResMed
I'm not sure
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PointClickCare
Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
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Return on Investment
ResMed
  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
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PointClickCare
  • Cannot answer that.
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ScreenShots