What users are saying about
8 Ratings
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Score 7.2 out of 100
5 Ratings
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Score 10 out of 100

Feature Set Ratings

    Billing and Claims Management

    MatrixCare

    Feature Set Not Supported
    N/A
    8.2

    PointClickCare Core EHR Platform

    82%
    PointClickCare Core EHR Platform ranks higher in 5/5 features

    Real-time eligibility verification

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Claims management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Coding

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Patient billing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Financial Reporting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Patient Scheduling

    MatrixCare

    Feature Set Not Supported
    N/A
    9.0

    PointClickCare Core EHR Platform

    90%
    PointClickCare Core EHR Platform ranks higher in 1/1 features

    Multi-location support

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Electronic Medical Records

    MatrixCare

    Feature Set Not Supported
    N/A
    4.9

    PointClickCare Core EHR Platform

    49%
    PointClickCare Core EHR Platform ranks higher in 8/8 features

    Charting / document management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Templates

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Mobile/tablet support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Fax integration

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Integration with other EMR and PM systems

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Workflow automation

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customization

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    E-prescribing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Medical Security and Privacy

    MatrixCare

    Feature Set Not Supported
    N/A
    9.5

    PointClickCare Core EHR Platform

    95%
    PointClickCare Core EHR Platform ranks higher in 4/4 features

    HIPAA compliance

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Role-based permission levels

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Data backups and redundancy

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Local mode / networking failsafe

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workflow and Scale

    MatrixCare

    Feature Set Not Supported
    N/A
    8.0

    PointClickCare Core EHR Platform

    80%
    PointClickCare Core EHR Platform ranks higher in 1/1 features

    Task tracking

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • MatrixCare is rated higher in 1 area: Support Rating
    • PointClickCare Core EHR Platform is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    MatrixCare

    97%
    5 Ratings
    10.0

    PointClickCare Core EHR Platform

    100%
    2 Ratings

    Usability

    MatrixCare

    N/A
    0 Ratings
    9.0

    PointClickCare Core EHR Platform

    90%
    1 Rating

    Availability

    MatrixCare

    N/A
    0 Ratings
    10.0

    PointClickCare Core EHR Platform

    100%
    2 Ratings

    Support Rating

    10.0

    MatrixCare

    100%
    2 Ratings
    8.0

    PointClickCare Core EHR Platform

    80%
    1 Rating

    Implementation Rating

    MatrixCare

    N/A
    0 Ratings
    8.0

    PointClickCare Core EHR Platform

    80%
    2 Ratings

    Likelihood to Recommend

    MatrixCare

    MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits.I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
    Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
    Tina Hernandez | TrustRadius Reviewer

    Pros

    MatrixCare

    • Store resident files, forms and scanned documents in a convenient location.
    • Navigate through each level of facility care for the super users is easy.
    • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
    • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
    • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
    Mordy Gold | TrustRadius Reviewer

    Cons

    MatrixCare

    • The reports can be challenging to run, having to reset the search criteria each time.
    • The MatrixCare program is not easily used on tablets.
    • There are some limitations with regards to the POC ability.
    • When the internet is down, there is not an offline version to be used in the interim.
    Denise Crosier | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
    • More Dashboard capabilities
    • Enterprise Level Dashboard
    • Better Enterprise Level Reporting related to Business Intellegence
    Tina Hernandez | TrustRadius Reviewer

    Pricing Details

    MatrixCare

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    PointClickCare Core EHR Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    MatrixCare

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 9.0
    Based on 1 answer
    Overall great product. Reporting could be much better and they are working on that.
    Tina Hernandez | TrustRadius Reviewer

    Reliability and Availability

    MatrixCare

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 10.0
    Based on 2 answers
    I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
    Tina Hernandez | TrustRadius Reviewer

    Support Rating

    MatrixCare

    MatrixCare 10.0
    Based on 2 answers
    I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 8.0
    Based on 1 answer
    If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
    Mordy Gold | TrustRadius Reviewer

    Implementation Rating

    MatrixCare

    No score
    No answers yet
    No answers on this topic

    PointClickCare Core EHR Platform

    PointClickCare Core EHR Platform 8.0
    Based on 2 answers
    Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
    Tina Hernandez | TrustRadius Reviewer

    Alternatives Considered

    MatrixCare

    I'm not sure
    Anonymous | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
    Tina Hernandez | TrustRadius Reviewer

    Return on Investment

    MatrixCare

    • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
    • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
    • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
    Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

    PointClickCare Core EHR Platform

    • Cannot answer that.
    Mordy Gold | TrustRadius Reviewer

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