What users are saying about
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 8 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 5 reviews and ratings
Feature Set Ratings
Billing and Claims Management
MatrixCare
Feature Set Not Supported
N/A

8.2
PointClickCare Core EHR Platform
82%
PointClickCare Core EHR Platform ranks higher in 5/5 features
PointClickCare Core EHR Platform ranks higher in 5/5 features
Real-time eligibility verification
N/A
0 Ratings

8.0
80%
2 Ratings
Claims management
N/A
0 Ratings

10.0
100%
2 Ratings
Coding
N/A
0 Ratings

8.0
80%
1 Rating
Patient billing
N/A
0 Ratings

10.0
100%
2 Ratings
Financial Reporting
N/A
0 Ratings

5.0
50%
1 Rating
Patient Scheduling
MatrixCare
Feature Set Not Supported
N/A

9.0
PointClickCare Core EHR Platform
90%
PointClickCare Core EHR Platform ranks higher in 1/1 features
PointClickCare Core EHR Platform ranks higher in 1/1 features
Multi-location support
N/A
0 Ratings

9.0
90%
1 Rating
Electronic Medical Records
MatrixCare
Feature Set Not Supported
N/A

4.9
PointClickCare Core EHR Platform
49%
PointClickCare Core EHR Platform ranks higher in 8/8 features
PointClickCare Core EHR Platform ranks higher in 8/8 features
Charting / document management
N/A
0 Ratings

9.0
90%
1 Rating
Templates
N/A
0 Ratings

7.0
70%
1 Rating
Mobile/tablet support
N/A
0 Ratings

8.0
80%
1 Rating
Fax integration
N/A
0 Ratings

1.0
10%
1 Rating
Integration with other EMR and PM systems
N/A
0 Ratings

1.0
10%
1 Rating
Workflow automation
N/A
0 Ratings

5.0
50%
1 Rating
Customization
N/A
0 Ratings

1.0
10%
1 Rating
E-prescribing
N/A
0 Ratings

7.0
70%
1 Rating
Medical Security and Privacy
MatrixCare
Feature Set Not Supported
N/A

9.5
PointClickCare Core EHR Platform
95%
PointClickCare Core EHR Platform ranks higher in 4/4 features
PointClickCare Core EHR Platform ranks higher in 4/4 features
HIPAA compliance
N/A
0 Ratings

10.0
100%
2 Ratings
Role-based permission levels
N/A
0 Ratings

10.0
100%
2 Ratings
Data backups and redundancy
N/A
0 Ratings

9.0
90%
1 Rating
Local mode / networking failsafe
N/A
0 Ratings

9.0
90%
1 Rating
Workflow and Scale
MatrixCare
Feature Set Not Supported
N/A

8.0
PointClickCare Core EHR Platform
80%
PointClickCare Core EHR Platform ranks higher in 1/1 features
PointClickCare Core EHR Platform ranks higher in 1/1 features
Task tracking
N/A
0 Ratings

8.0
80%
1 Rating
Attribute Ratings
- MatrixCare is rated higher in 1 area: Support Rating
- PointClickCare Core EHR Platform is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.7
MatrixCare
97%
5 Ratings

10.0
PointClickCare Core EHR Platform
100%
2 Ratings
Usability
MatrixCare
N/A
0 Ratings

9.0
PointClickCare Core EHR Platform
90%
1 Rating
Availability
MatrixCare
N/A
0 Ratings

10.0
PointClickCare Core EHR Platform
100%
2 Ratings
Support Rating
10.0
MatrixCare
100%
2 Ratings

8.0
PointClickCare Core EHR Platform
80%
1 Rating
Implementation Rating
MatrixCare
N/A
0 Ratings

8.0
PointClickCare Core EHR Platform
80%
2 Ratings
Likelihood to Recommend
MatrixCare
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits.I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Health Information Manager
Peak ResourcesHospital & Health Care, 501-1000 employees
PointClickCare Core EHR Platform
PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Pros
MatrixCare
- Store resident files, forms and scanned documents in a convenient location.
- Navigate through each level of facility care for the super users is easy.
- Security settings to make sure users can see what they need, not overly public per HIPPA rules.

Verified User
Employee in Finance and Accounting
Hospital & Health Care Company, 501-1000 employeesPointClickCare Core EHR Platform
- PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
- Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
- The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees
Cons
MatrixCare
- The reports can be challenging to run, having to reset the search criteria each time.
- The MatrixCare program is not easily used on tablets.
- There are some limitations with regards to the POC ability.
- When the internet is down, there is not an offline version to be used in the interim.
Director of Rehab/Physical Therapist Assistant
Infinity RehabHospital & Health Care, 501-1000 employees
PointClickCare Core EHR Platform
- More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
- More Dashboard capabilities
- Enterprise Level Dashboard
- Better Enterprise Level Reporting related to Business Intellegence
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Pricing Details
MatrixCare
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—PointClickCare Core EHR Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
MatrixCare
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Reliability and Availability
MatrixCare
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 10.0
Based on 2 answers
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Support Rating
MatrixCare
MatrixCare 10.0
Based on 2 answers
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.

Verified User
Professional in Finance and Accounting
Hospital & Health Care Company, 51-200 employeesPointClickCare Core EHR Platform
PointClickCare Core EHR Platform 8.0
Based on 1 answer
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees
Implementation Rating
MatrixCare
No score
No answers yet
No answers on this topic
PointClickCare Core EHR Platform
PointClickCare Core EHR Platform 8.0
Based on 2 answers
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Alternatives Considered
MatrixCare
I'm not sure

Verified User
Advisor in Quality Assurance
Hospital & Health Care Company, 501-1000 employeesPointClickCare Core EHR Platform
Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Healthcare Systems, Project Manager
Covenant CareHospital & Health Care, 1001-5000 employees
Return on Investment
MatrixCare
- I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
- Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
- A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
Health Information Manager
Peak ResourcesHospital & Health Care, 501-1000 employees
PointClickCare Core EHR Platform
- Cannot answer that.
AR Biller
Aperion CareHealth, Wellness and Fitness, 1001-5000 employees