What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

MatrixCare

MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits.I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

PointClickCare Core EHR Platform

PointClickCare is more suited for long-term care; less suited for independent or assisted living but they are making great strides. Reporting and dashboards could be more robust but by far this is better than any of the other products out there currently for long-term care. Financial Setup is cumbersome and could be more fluent or intuitive with better programming. UI is changing to a more modern look which is great. Training options could be better as not everyone does well with eLearning
Tina Hernandez | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

MatrixCare
PointClickCare Core EHR Platform
7.8
Real-time eligibility verification
MatrixCare
PointClickCare Core EHR Platform
10.0
Claims management
MatrixCare
PointClickCare Core EHR Platform
8.0
Coding
MatrixCare
PointClickCare Core EHR Platform
8.0
Patient billing
MatrixCare
PointClickCare Core EHR Platform
8.0
Financial Reporting
MatrixCare
PointClickCare Core EHR Platform
5.0

Patient Scheduling

MatrixCare
PointClickCare Core EHR Platform
9.0
Multi-location support
MatrixCare
PointClickCare Core EHR Platform
9.0

Electronic Medical Records

MatrixCare
PointClickCare Core EHR Platform
4.9
Charting / document management
MatrixCare
PointClickCare Core EHR Platform
9.0
Templates
MatrixCare
PointClickCare Core EHR Platform
7.0
Mobile/tablet support
MatrixCare
PointClickCare Core EHR Platform
8.0
Fax integration
MatrixCare
PointClickCare Core EHR Platform
1.0
Integration with other EMR and PM systems
MatrixCare
PointClickCare Core EHR Platform
1.0
Workflow automation
MatrixCare
PointClickCare Core EHR Platform
5.0
Customization
MatrixCare
PointClickCare Core EHR Platform
1.0
E-prescribing
MatrixCare
PointClickCare Core EHR Platform
7.0

Medical Security and Privacy

MatrixCare
PointClickCare Core EHR Platform
9.3
HIPAA compliance
MatrixCare
PointClickCare Core EHR Platform
10.0
Role-based permission levels
MatrixCare
PointClickCare Core EHR Platform
9.0
Data backups and redundancy
MatrixCare
PointClickCare Core EHR Platform
9.0
Local mode / networking failsafe
MatrixCare
PointClickCare Core EHR Platform
9.0

Workflow and Scale

MatrixCare
PointClickCare Core EHR Platform
8.0
Task tracking
MatrixCare
PointClickCare Core EHR Platform
8.0

Pros

MatrixCare

  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
  • Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
  • The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.
Mordy Gold | TrustRadius Reviewer

Cons

MatrixCare

  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
Denise Crosier | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • More Financial and Clinical Reporting - additionally ability to save report setting and to export to excel
  • More Dashboard capabilities
  • Enterprise Level Dashboard
  • Better Enterprise Level Reporting related to Business Intellegence
Tina Hernandez | TrustRadius Reviewer

Usability

MatrixCare

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 9.0
Based on 1 answer
Overall great product. Reporting could be much better and they are working on that.
Tina Hernandez | TrustRadius Reviewer

Reliability and Availability

MatrixCare

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 10.0
Based on 1 answer
I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.
Tina Hernandez | TrustRadius Reviewer

Support Rating

MatrixCare

MatrixCare 10.0
Based on 1 answer
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

No score
No answers yet
If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.
Mordy Gold | TrustRadius Reviewer

Implementation Rating

MatrixCare

No score
No answers yet
No answers on this topic

PointClickCare Core EHR Platform

PointClickCare Core EHR Platform 8.0
Based on 1 answer
Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.
Tina Hernandez | TrustRadius Reviewer

Alternatives Considered

MatrixCare

I'm not sure
Anonymous | TrustRadius Reviewer

PointClickCare Core EHR Platform

Each software that we had previously was best in KLAS at one time or another. However, they were individual software solutions instead of one solution for all of our business objectives. PCC has made it easier for our financial and clinical staff to have one tool that spans the employee lifecycle and that interacts with the different departments. Our facilities now have a real EMR instead of a parsed out product half on paper and half in the computer.
Tina Hernandez | TrustRadius Reviewer

Return on Investment

MatrixCare

  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
Sam Massanopoli, RHIT Superstar | TrustRadius Reviewer

PointClickCare Core EHR Platform

  • Cannot answer that.
Mordy Gold | TrustRadius Reviewer

Pricing Details

MatrixCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PointClickCare Core EHR Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MatrixCare
8.6
PointClickCare Core EHR Platform
10.0

Usability

MatrixCare
PointClickCare Core EHR Platform
9.0

Reliability and Availability

MatrixCare
PointClickCare Core EHR Platform
10.0

Support Rating

MatrixCare
10.0
PointClickCare Core EHR Platform

Implementation Rating

MatrixCare
PointClickCare Core EHR Platform
8.0

Add comparison