Likelihood to Recommend It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
Read full review Great for medium and large construction companies that have a specific salesforce.
Read full review Pros Shared Calendar Customer Service cases Common database of customer information Len Masek Client Services, Mission Critical Solutions
Read full review Inputting of companies and leads who may become prospects. Creating specific opportunities for construction projects. Tracking opportunities through the entire sales cycle. Inputting detailed notes and activity by the Sales team. Read full review Cons Handling large data. Maximizer needs to improve on this. Add additional user-friendly shortcuts for the most frequently used functions in the web version. There is no mark for deletion option. They need to provide a way to delete without physically deleting records. Read full review The open software is somewhat difficult to master as an administrator. Report writing could be more intuitive. The company seems to cater to larger users. Read full review Likelihood to Renew We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Read full review Usability The CRM didn’t have the capability I expected
Read full review Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Read full review Support Rating The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
Read full review My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Read full review Alternatives Considered We chose to go with
Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Read full review Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Read full review Return on Investment It allows us to maximize our service billing It is easy to generate service quotes It is easy to follow up on leads. Len Masek Client Services, Mission Critical Solutions
Read full review Allowed for common tracking by business developers in different regions. Helped us quantify effort. Provides great reports for management. Read full review ScreenShots Maximizer CRM Screenshots