Medallia Agent Connect vs. SurveyLab
Medallia Agent Connect vs. SurveyLab
Product | Rating | Most Used By | Product Summary | Starting Price |
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Medallia Agent Connect | N/A | Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020. | N/A | |
SurveyLab | N/A | SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of… | N/A |
Medallia Agent Connect | SurveyLab | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
Medallia Agent Connect | SurveyLab | |
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Top Cons |
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Survey Format & Appearance |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Medallia Agent Connect | SurveyLab | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Square 9 Softworks Score 9.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Qualaroo Score 6.6 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Predictive Index Behavioral Assessment Score 9.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Medallia Agent Connect | SurveyLab | |
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Likelihood to Recommend | 9.0 (2 ratings) | 9.1 (1 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Medallia Agent Connect | SurveyLab | |
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Likelihood to Recommend | Medallia | 7 Points Ltd. |
Pros | Medallia | 7 Points Ltd. |
Cons | Medallia | 7 Points Ltd. |
Support Rating | Medallia | 7 Points Ltd. No answers on this topic |
Alternatives Considered | Medallia | 7 Points Ltd. |
Return on Investment | Medallia | 7 Points Ltd. |
ScreenShots | SurveyLab Screenshots |