What users are saying about
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Top Rated
1771 Ratings
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Top Rated
432 Ratings

Microsoft Teams

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Top Rated
1771 Ratings
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Score 8.3 out of 100

Webex App

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Top Rated
432 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Microsoft Teams

If you are organising yourself around MS Office applications it has become the standard way in many companies to work and collaborate. We are often invited by other companies for meetings and projects, and Microsoft Teams is widely adopted. There is a lot of opportunities to link and integrate with other systems, but (honestly) we don't apply those a lot at the moment.
Stefan Boeykens | TrustRadius Reviewer

Webex App

I don't see any scenario where it could be less appropriate. Communication and collaboration between people is very important in any scenario today. So, Webex App is the most secure (NSA approved), the easiest to use, and quick to deploy software that fits with every company or team. If you have distributed teams, it's even better to keep everyone in sync.
Eduardo Viero | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Teams
8.0
Webex App
8.1
Task Management
Microsoft Teams
8.1
Webex App
8.3
Gantt Charts
Microsoft Teams
7.5
Webex App
7.6
Scheduling
Microsoft Teams
8.4
Webex App
8.1
Workflow Automation
Microsoft Teams
7.7
Webex App
7.8
Mobile Access
Microsoft Teams
8.8
Webex App
8.8
Search
Microsoft Teams
8.0
Webex App
8.5
Visual planning tools
Microsoft Teams
7.5
Webex App
7.6

Communication

Microsoft Teams
8.3
Webex App
7.9
Chat
Microsoft Teams
8.8
Webex App
9.2
Notifications
Microsoft Teams
8.4
Webex App
8.5
Discussions
Microsoft Teams
8.8
Webex App
8.2
Surveys
Microsoft Teams
7.9
Webex App
6.9
Internal knowledgebase
Microsoft Teams
7.6
Webex App
7.9
Integrates with GoToMeeting
Microsoft Teams
8.0
Webex App
6.5
Integrates with Gmail and Google Hangouts
Microsoft Teams
7.9
Webex App
7.9
Integrates with Outlook
Microsoft Teams
9.3
Webex App
8.5

File Sharing & Management

Microsoft Teams
8.5
Webex App
7.9
Versioning
Microsoft Teams
8.6
Webex App
7.8
Video files
Microsoft Teams
8.6
Webex App
7.7
Audio files
Microsoft Teams
8.5
Webex App
8.1
Document collaboration
Microsoft Teams
8.6
Webex App
7.7
Access control
Microsoft Teams
8.6
Webex App
7.6
Advanced security features
Microsoft Teams
8.8
Webex App
8.4
Integrates with Google Drive
Microsoft Teams
8.0
Webex App
7.0
Device sync
Microsoft Teams
8.6
Webex App
8.6

Pros

Microsoft Teams

  • Scheduling - it's easy to integrate your meetings in Outlook
  • Invitations - Since everyone in our organization is on Outlook, it's really easy to invite someone to a meeting and make sure it appears on their calendar
  • Chat room / file sharing - it's easy to add files and links to the chatroom
Hans Meyer | TrustRadius Reviewer

Webex App

  • Webex App is great for sharing content and in a hurry. With a click of a button, you can screen share to coworkers, or fire up a Webex Meeting, right from the same Webex App window you were just chatting in.
  • Webex App does a great job of allowing custom notifications, so you can filter out some of the daily noise and interruptions. I have my Webex App configured to have my most important notifications on all the time, and the noisy rooms that we're all a part of, are set to mentions only. This works particularly well for me, so that I don't miss any of the large and important updates that might be sent through those spaces, but lets me catch up on the information in those spaces at my leisure.
  • Webex App also does a great job of integrating into our existing Cisco Unified Communications Manager, so that we can have seamless access between our PCs, Phones, Mobile Phones, and many more! We use Webex App to make sure we can connect and collaborate with each other, no matter where we may be.
  • Webex App does a wonderful job of gathering, scheduling, and providing information regarding my plethora of daily meetings! I use it daily to manage, host, and launch meetings throughout the day. I even use Webex App to help and track my busy schedule.
Mitchell Bumgarner | TrustRadius Reviewer

Cons

Microsoft Teams

  • The app does not work well with apple products at all.
  • The desktop application does not compete with other remote working platforms.
  • The screen-share is the most inconvenient. While presenting you cannot share a single tab/window, you are forced to share your entire screen. There is a privacy concern.
  • While presenting on behalf of a colleague, you will have to stop the presentation, mute/unmute then return to the presentation which is disruptive and unprofessional especially when recording.
  • The members of the organisation assume guests have the capabilities they have, which guests do not. Microsoft Teams does not work as a social media platform and the guest feature should be abandoned entirely because it is most frustrating for guests.
  • Guests invited to Microsoft Teams meetings cannot view multiple video cams while using a browser with a VPN service.
  • The activity/meeting feedback window in the app itself is chaotic and can be better organised. I recommend data logs that can be pulled when needed.
Anonymous | TrustRadius Reviewer

Webex App

  • Multiple versions of Webex apps on Desktop and Mobile makes it difficult to manage
  • Cisco could really improve the app integration across different platforms similar to what main competitors have been doing
  • Occasional quality issues and meeting drop outs with Cisco Webex meetings
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Microsoft Teams

Microsoft Teams 10.0
Based on 3 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 5 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

Microsoft Teams

Microsoft Teams 7.2
Based on 30 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.8
Based on 104 answers
The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler
Anonymous | TrustRadius Reviewer

Reliability and Availability

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

Microsoft Teams

Microsoft Teams 7.5
Based on 129 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

Webex App

Webex App 8.6
Based on 148 answers
WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.
Gregory Thomas | TrustRadius Reviewer

In-Person Training

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.9
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

Microsoft Teams

Microsoft Teams has a survey or research feature, which is a significant source of data collection in the company. Also, Microsoft Teams integrates with different programs, and this brings efficiency and perfection in its role. Finally, there is the search and filtering feature from Microsoft Teams, which ensures no loss of data or time spent when looking for them.
Jessica Bwire | TrustRadius Reviewer

Webex App

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Scalability

Microsoft Teams

No score
No answers yet
No answers on this topic

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

Microsoft Teams

  • A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
  • Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
  • One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.
Anonymous | TrustRadius Reviewer

Webex App

  • Cisco Webex Team is extremely user friendly
  • We can use the additional feature to make your conferencing call very effective and productive.
  • While in this pandemic, we can share our issue through the share features so we can easily resolve our problem
  • Should be more work on notification and video sharing files.
Anonymous | TrustRadius Reviewer

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Microsoft Teams
8.3
Webex App
8.4

Likelihood to Renew

Microsoft Teams
10.0
Webex App
9.0

Usability

Microsoft Teams
7.2
Webex App
8.8

Reliability and Availability

Microsoft Teams
Webex App
10.0

Performance

Microsoft Teams
Webex App
9.0

Support Rating

Microsoft Teams
7.5
Webex App
8.6

In-Person Training

Microsoft Teams
Webex App
9.0

Online Training

Microsoft Teams
Webex App
8.5

Implementation Rating

Microsoft Teams
Webex App
8.9

Scalability

Microsoft Teams
Webex App
10.0

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