What users are saying about
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Top Rated
4251 Ratings
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Top Rated
983 Ratings

Microsoft Teams

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Score 8.1 out of 100

Webex App

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983 Ratings
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Score 8.5 out of 100

Highlights

Cisco Webex Teams and Microsoft Teams are video conferencing and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools and integration with Microsoft Office. It is the successor to Skype for Business, which will be phased out in mid-2021.

Cisco Webex Teams is part of the broader Cisco Webex family, acting as the suite’s go-to collaboration tool. In addition to standard web conferencing features, it also features tools that help with file sharing and team management.

Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.


Features

Key features for Cisco Webex Teams include chat (both for teams and company-wide channels), video meetings, an interactive whiteboard, and file sharing. Cisco Webex Teams is particularly designed to integrate with existing calendar systems to facilitate the ease of scheduling meetings with various members of an organization. Cisco Webex Teams is suitable for those already familiar with other Cisco Webex products who want to stick with a familiar interface and system.

Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.


Limitations

Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, both Microsoft Teams and Cisco Webex Teams need to be compared to alternatives that are easier to use out the gate and less memory intensive.

One of the biggest limitations of Cisco Webex Teams according to users is its lack of integration with non-Cisco products. Reviewers commonly point out that while they enjoy Cisco Webex Teams for team chat and collaboration, they would still like to be able to use it alongside other web conferencing software. Cisco Webex Teams may not also have the most intuitive and easy-to-use interface compared to other collaboration platforms and may require more hands-on training if being newly adopted.

Pricing

Pricing for Cisco Webex Teams varies by the number of users for business-wide adoption. Cisco Webex Teams has a completely free client with more limited features than its full, paid version. Users of the free Cisco Webex Teams client can still expect unlimited team messaging, screen sharing, and up to 5GB in file sharing, but are limited on the number of participants on each call or video meeting. Free clients also miss out on features from the paid client such as administrative controls, SSO, and live support.

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Community Pulse

Feature Set Ratings

  • Webex App ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

7.9

Microsoft Teams

79%
8.2

Webex App

82%
Webex App ranks higher in 6/7 features

Task Management

8.0
80%
115 Ratings
8.3
83%
197 Ratings

Gantt Charts

7.0
70%
59 Ratings
7.7
77%
112 Ratings

Scheduling

8.8
88%
127 Ratings
8.7
87%
290 Ratings

Workflow Automation

7.5
75%
78 Ratings
7.9
79%
154 Ratings

Mobile Access

8.9
89%
147 Ratings
8.9
89%
325 Ratings

Search

7.8
78%
134 Ratings
8.0
80%
262 Ratings

Visual planning tools

7.3
73%
94 Ratings
8.2
82%
177 Ratings

Communication

8.3

Microsoft Teams

83%
8.4

Webex App

84%
Microsoft Teams ranks higher in 4/8 features

Chat

9.3
93%
162 Ratings
8.9
89%
356 Ratings

Notifications

8.7
87%
160 Ratings
8.6
86%
350 Ratings

Discussions

9.0
90%
151 Ratings
8.8
88%
332 Ratings

Surveys

7.4
74%
83 Ratings
7.8
78%
219 Ratings

Internal knowledgebase

7.7
77%
96 Ratings
7.9
79%
202 Ratings

Integrates with GoToMeeting

8.1
81%
45 Ratings
8.2
82%
130 Ratings

Integrates with Gmail and Google Hangouts

7.3
73%
42 Ratings
8.1
81%
159 Ratings

Integrates with Outlook

9.1
91%
142 Ratings
8.7
87%
305 Ratings

File Sharing & Management

8.2

Microsoft Teams

82%
8.3

Webex App

83%
Microsoft Teams ranks higher in 5/8 features

Versioning

8.1
81%
102 Ratings
8.0
80%
185 Ratings

Video files

8.2
82%
129 Ratings
8.1
81%
278 Ratings

Audio files

8.1
81%
131 Ratings
8.4
84%
276 Ratings

Document collaboration

8.5
85%
138 Ratings
8.3
83%
268 Ratings

Access control

8.3
83%
123 Ratings
8.3
83%
236 Ratings

Advanced security features

8.1
81%
95 Ratings
8.3
83%
246 Ratings

Integrates with Google Drive

7.7
77%
48 Ratings
8.3
83%
152 Ratings

Device sync

8.4
84%
102 Ratings
8.4
84%
223 Ratings

Attribute Ratings

  • Microsoft Teams is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Webex App is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Microsoft Teams

86%
242 Ratings
8.7

Webex App

87%
419 Ratings

Likelihood to Renew

9.7

Microsoft Teams

97%
8 Ratings
6.7

Webex App

67%
7 Ratings

Usability

8.2

Microsoft Teams

82%
53 Ratings
8.8

Webex App

88%
356 Ratings

Availability

Microsoft Teams

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Performance

Microsoft Teams

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Support Rating

8.0

Microsoft Teams

80%
195 Ratings
8.5

Webex App

85%
395 Ratings

In-Person Training

Microsoft Teams

N/A
0 Ratings
9.1

Webex App

91%
2 Ratings

Online Training

Microsoft Teams

N/A
0 Ratings
8.7

Webex App

87%
2 Ratings

Implementation Rating

10.0

Microsoft Teams

100%
1 Rating
9.0

Webex App

90%
5 Ratings

Configurability

Microsoft Teams

N/A
0 Ratings
9.0

Webex App

90%
1 Rating

Contract Terms and Pricing Model

5.7

Microsoft Teams

57%
7 Ratings

Webex App

N/A
0 Ratings

Ease of integration

Microsoft Teams

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Product Scalability

Microsoft Teams

N/A
0 Ratings
10.0

Webex App

100%
1 Rating

Professional Services

6.4

Microsoft Teams

64%
7 Ratings

Webex App

N/A
0 Ratings

Vendor post-sale

Microsoft Teams

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Vendor pre-sale

Microsoft Teams

N/A
0 Ratings
8.0

Webex App

80%
1 Rating

Likelihood to Recommend

Microsoft

Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
Read full review

Cisco

Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
Read full review

Pros

Microsoft

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Read full review

Cisco

  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review

Cons

Microsoft

  • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
  • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
  • There is a limit to PIN 15 chats a favourites. This count should be increased.
Read full review

Cisco

  • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
  • Having an option to create publically searchable spaces so that a community can be grown around Webex.
  • A Meraki app/bot to push notification to the Webex App.
Read full review

Pricing Details

Microsoft Teams

Starting Price

$5 per month

Editions & Modules

Microsoft Teams editions and modules pricing
EditionModules
Free$0.001
Microsoft 365 Business Basic$5.002
Microsoft 365 Business Standard$12.503
Office 365 E3$20.004

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month
  4. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Discounts are available for non profit organizations.

Webex App

Starting Price

$0 user/month

Editions & Modules

Webex App editions and modules pricing
EditionModules
Basic Plan$0.001
Meet Plan$13.502
Meet + Call Plan$25.003
Enterprise PlanContact Sales4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Info

Likelihood to Renew

Microsoft

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review

Cisco

Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Read full review

Usability

Microsoft

The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
Read full review

Cisco

As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
Read full review

Reliability and Availability

Microsoft

No answers on this topic

Cisco

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Read full review

Performance

Microsoft

No answers on this topic

Cisco

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Read full review

Support Rating

Microsoft

I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
Read full review

Cisco

The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
Read full review

In-Person Training

Microsoft

No answers on this topic

Cisco

I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review

Online Training

Microsoft

No answers on this topic

Cisco

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review

Implementation Rating

Microsoft

I find everything I need for my day-to-day work.
Read full review

Cisco

Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Read full review

Alternatives Considered

Microsoft

I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
Read full review

Cisco

I think Webex App is somewhat better than other video conferencing apps due to following reasons -
  • Better quality of recorded sessions
  • Better in terms of options for meeting customization
  • Can be integrated with Outlook
  • Ease of use
It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
Read full review

Contract Terms and Pricing Model

Microsoft

Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review

Cisco

No answers on this topic

Scalability

Microsoft

No answers on this topic

Cisco

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Read full review

Professional Services

Microsoft

I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review

Cisco

No answers on this topic

Return on Investment

Microsoft

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Read full review

Cisco

  • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
  • Many teachers have now good skills for online education due to Webex conferences.
  • Our students have good jobs and they manage to access Universities due to our Webex conferences.
Read full review

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