Microsoft Teams vs. Webex App

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Webex App
Score 8.2 out of 10
N/A
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
$0
user/month
Pricing
Microsoft TeamsWebex App
Editions & Modules
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Basic Plan
$0.00
user/month
Meet Plan
$13.50
user/month
Meet + Call Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
Microsoft TeamsWebex App
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Microsoft TeamsWebex App
Considered Both Products
Microsoft Teams
Chose Microsoft Teams
Teams is lightweight as compared to all other applications. Screen sharing is flawless, filesharing is much more organized. Call scheduling is easier & integrated with emails.
Video calls have an option of virtual background which is not there in other applications.
Meetings are …
Chose Microsoft Teams
Teams was selected by another team in the organization to manage Instant Messaging needs.
Chose Microsoft Teams
The Teamwork was introduced to the company earlier. Sr. Management pulled training sessions through marketing and digital advertising department. Most of the company's projects were posted on the Teamwork. It is the company's project management space. If Microsoft Teams …
Chose Microsoft Teams
For me, Teams is also very useful and very user friendly just like the others.
Chose Microsoft Teams
Microsoft Teams has far more features compared to Webex. It integrates Outlook 365 which is very useful during meetings.
Chose Microsoft Teams
Teaams is the best when it comes to usability
Chose Microsoft Teams
Although competitors such as Slack and Webex can really stand up to MS Teams, our organization chose Teams as the predominant work communicator. Working within this decision, we are overall happy with the feature set that Teams provides. In my opinion, the advantages of its …
Chose Microsoft Teams
Microsoft Teams is faster and very responsive when compared with those tools. Also it is robust and does not crash. It is compatible with most of the OS and platforms. Backward compatibility is amazing. It is an enterprise tool. So can be efficiently used for both client …
Chose Microsoft Teams
we actually use both Webex and Microsoft teams. Internally, we mostly work with Webex, but we have multiple clients with which we need to exchange on a project basis, and they use Teams . Therefore we leverage our business licensing with Microsoft and enabled Teams for our …
Chose Microsoft Teams
The only reason of use of Microsoft Teams was its price, which was smaller that the price of competitors. But despite the lower price, Microsoft Teams supports fewer functions and provides less quality.
Chose Microsoft Teams
First of all, Microsoft Teams wasn't my selection. If I had to choose, my organization would be using Webex Teams due to the integration it has with our phone system. Really, I feel the tools are very much the same minus that. The one thing I will say about Microsoft Teams is …
Chose Microsoft Teams
A more complete solution with better integration with existing Office productivity tools.
Chose Microsoft Teams
Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs …
Webex App
Chose Webex App
Well as I mentioned earlier, we used multiple collaboration applications like Microsoft Teams, Google Meet & Zoom. These are quite useful and to be honest most of these collaboration tools has same features. We used to use Zoom more often and later shifted to Microsoft Teams
Chose Webex App
We selected both Microsoft Teams and Webex. Users have the option to use both programs. Webex meetings were easier to join but Teams was more user friendly and we already had Teams licenses bundles in with our Microsoft Licensing
Chose Webex App
Although Webex is comparatively less preferred by the clients background I work with, Its still used by like 30% of my clients.
Webex by my experience is one of the tough competitors and offers more than MS teams and Zoom can offer.
Chose Webex App
User interface is one. I think Webex have everything arranged well.

Functionality, everything just works with webex there are no challenges and the feature set is all there.
Chose Webex App
Webex App is easily integrated, especially for companies that are already using unified communications and collaboration equipment. Compared to Zoom, which is mostly targeted to "fresh" users as it does not need a baseline footprint on the company. We also already use a lot of …
Chose Webex App
I do select webex instead of teams because the feature is diff
Chose Webex App
The interface and functionality of Webex is far superior in my opinion. The support from Cisco is also next level.
Chose Webex App
Webex App seems to be more robust and stable as compared to MS Teams. The appearance is more executive. The support system is also strong.
Chose Webex App
Webex App has a seamless and easy interface as compared to other competitors. The biggest plus is that Webex App has been in the market for more than a decade.
Chose Webex App
I would still use both for different use cases.
Chose Webex App
Teams integration into other MS tools and other partners of MS are a huge advantage.
Chose Webex App
The one major area where Teams has an advantage is that it is an integrated messenger + video calling tool in one. Teams also saves its meeting chat and leaves them in the messenger for searching for notes at any time.
Chose Webex App
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, …
Chose Webex App
We use the Webex App for better and faster communication. The "thread", "quote", and "reaction" features are but a few of the much richer experiences on the Webex App. In my opinion, instant content sharing, conversation tracking and responses, and integrated meeting …
Chose Webex App
We decided to go for webEx because of cost to replace Skype for business.
Chose Webex App
Webex App provides a great interface with either default dark mode or detected the machine settings. It offers a straight forward easy to use user interface and provides all important elements to have successful communications with other members and great integration with …
Chose Webex App
Webex App has all the other vendors tool integrated in only one application, in the other tools we have to use 3 or 4 different applications or tools to do the same that we actually do in Webex App in one single application. For me this is the key of the success of an …
Chose Webex App
Webex App is a better enabler, in my view. More secure. More architecture flexibility. Simpler licensing model. More advanced features built-in.
Chose Webex App
Didn't necessarily choose Webex App over MS Teams, but due to my previous company and current. Teams and Webex App are almost the same in terms of functionality. One thing that I liked from Teams over Webex App is the quick File button at the side panel to view your recent …
Chose Webex App
Webex App was used as it integrated with our Cisco Call Manager to handle calls from Cisco Desk Phones and our voice gateways. No other product was able to do that for us.
Top Pros
Top Cons
TrustRadius Insights
Microsoft TeamsWebex App
Highlights

TrustRadius
Research Team Insight
Published

Cisco Webex Teams and Microsoft Teams are video conferencing and collaboration platforms aimed at streamlining business communications. Microsoft Teams is known for its collaborative tools and integration with Microsoft Office. It is the successor to Skype for Business, which will be phased out in mid-2021.

Cisco Webex Teams is part of the broader Cisco Webex family, acting as the suite’s go-to collaboration tool. In addition to standard web conferencing features, it also features tools that help with file sharing and team management.

Both solutions are primarily used by mid-size and enterprise-level organizations, likely because both products are designed to manage the communications needs of organizations with hundreds or thousands of employees.


Features

Key features for Cisco Webex Teams include chat (both for teams and company-wide channels), video meetings, an interactive whiteboard, and file sharing. Cisco Webex Teams is particularly designed to integrate with existing calendar systems to facilitate the ease of scheduling meetings with various members of an organization. Cisco Webex Teams is suitable for those already familiar with other Cisco Webex products who want to stick with a familiar interface and system.

Microsoft Teams is designed as a centralized location for communication and collaboration. From a single application, users can chat, make calls, share files, and schedule events. Its integration with Microsoft Office allows users to edit and comment on Office documents in real-time. Contact search tools help find exactly who you need to talk to by name, role, or department.


Limitations

Microsoft Teams has a large feature set, but its usability can suffer as a result. New users may have trouble onboarding with the software, and even experienced users might struggle with the interface. Administrators report that the permissions management system feels clunky and non-intuitive. Microsoft Teams can also be taxing on computer resources, with high CPU, memory, and battery usage. If computer resources and easy onboarding are at a premium for your business, both Microsoft Teams and Cisco Webex Teams need to be compared to alternatives that are easier to use out the gate and less memory intensive.

One of the biggest limitations of Cisco Webex Teams according to users is its lack of integration with non-Cisco products. Reviewers commonly point out that while they enjoy Cisco Webex Teams for team chat and collaboration, they would still like to be able to use it alongside other web conferencing software. Cisco Webex Teams may not also have the most intuitive and easy-to-use interface compared to other collaboration platforms and may require more hands-on training if being newly adopted.

Pricing

Pricing for Cisco Webex Teams varies by the number of users for business-wide adoption. Cisco Webex Teams has a completely free client with more limited features than its full, paid version. Users of the free Cisco Webex Teams client can still expect unlimited team messaging, screen sharing, and up to 5GB in file sharing, but are limited on the number of participants on each call or video meeting. Free clients also miss out on features from the paid client such as administrative controls, SSO, and live support.

Microsoft Teams has four tiered purchasing options. The free tier includes all of the core features, such as audio/video calls, screen-sharing, real-time collaboration within Office documents, and file-sharing (limited to 10 GB). The business basic tier is $5.00 per user per month, adds meeting recordings, and increases the file-sharing limit to 1 TB plus 10 GB per license. The business standard tier is $12.50 per user per month and adds desktop versions of Outlook, Word, Excel, and Powerpoint. The final tier, Office 365 E3, is $20.00 per user per month and adds the ability to host online events for up to 10,000 attendees.

Features
Microsoft TeamsWebex App
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
7.2
182 Ratings
9% below category average
Webex App
8.0
543 Ratings
2% above category average
Task Management7.5137 Ratings7.6303 Ratings
Gantt Charts6.270 Ratings7.3136 Ratings
Scheduling7.9153 Ratings8.2418 Ratings
Workflow Automation6.695 Ratings7.9200 Ratings
Mobile Access7.9174 Ratings8.8509 Ratings
Search7.3160 Ratings8.0427 Ratings
Visual planning tools6.6111 Ratings8.1222 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
7.7
191 Ratings
4% below category average
Webex App
8.5
587 Ratings
6% above category average
Chat8.8190 Ratings8.9577 Ratings
Notifications8.0189 Ratings8.6568 Ratings
Discussions8.5177 Ratings8.7521 Ratings
Surveys7.2104 Ratings8.4277 Ratings
Internal knowledgebase7.0117 Ratings8.1255 Ratings
Integrates with GoToMeeting7.047 Ratings8.2151 Ratings
Integrates with Gmail and Google Hangouts6.143 Ratings8.6175 Ratings
Integrates with Outlook8.8156 Ratings8.6382 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
7.4
177 Ratings
9% below category average
Webex App
8.1
501 Ratings
0% below category average
Versioning7.1122 Ratings7.5291 Ratings
Video files7.4150 Ratings7.7430 Ratings
Audio files7.6152 Ratings8.2431 Ratings
Document collaboration8.1164 Ratings7.7405 Ratings
Access control7.5148 Ratings8.5313 Ratings
Advanced security features7.0110 Ratings8.3318 Ratings
Integrates with Google Drive6.253 Ratings8.3168 Ratings
Device sync8.0124 Ratings8.7285 Ratings
Best Alternatives
Microsoft TeamsWebex App
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft TeamsWebex App
Likelihood to Recommend
8.0
(269 ratings)
8.4
(649 ratings)
Likelihood to Renew
5.8
(9 ratings)
8.5
(26 ratings)
Usability
7.1
(52 ratings)
8.9
(392 ratings)
Availability
9.0
(1 ratings)
7.7
(9 ratings)
Performance
8.0
(1 ratings)
8.2
(9 ratings)
Support Rating
8.3
(113 ratings)
8.0
(395 ratings)
In-Person Training
-
(0 ratings)
8.2
(3 ratings)
Online Training
-
(0 ratings)
8.6
(6 ratings)
Implementation Rating
10.0
(1 ratings)
8.8
(11 ratings)
Configurability
-
(0 ratings)
7.8
(10 ratings)
Contract Terms and Pricing Model
6.2
(7 ratings)
-
(0 ratings)
Ease of integration
-
(0 ratings)
7.9
(7 ratings)
Product Scalability
10.0
(1 ratings)
8.8
(8 ratings)
Professional Services
6.9
(7 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
8.3
(6 ratings)
Vendor pre-sale
-
(0 ratings)
8.4
(7 ratings)
User Testimonials
Microsoft TeamsWebex App
Likelihood to Recommend
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Cisco
The biggest use case I have for Webex is the public and private Spaces feature. It is so handy to have a single place where I can collaborate with team members on a single project. We can chat about new ideas and share files just on that specific project. That way I am not having to search email, or a Sharepoint site or a network drives for files. And I don't have to search through a separate chat log for ideas for this project. Add to that that I can use the Webex app on my PC, Mac, iphone and Android tablet and that makes it the killer app.
Read full review
Pros
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cisco
  • High-quality, high-impact communications in our workflow.
  • It's great for sharing large documents, it doesn't slow down our communications.
  • The dark mode is excellent, it has a good image and seamless integration features.
  • We can record meetings, which is perfect for backing up any information that may be overlooked.
Read full review
Cons
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Cisco
  • The PIN message function is getting deleted after some time. I would prefer it to retain all PIN messages.
  • Option to add multiple quiet hours. This will allow me to set quiet hours for the whole weekend and not just the time range similar to weekdays.
  • Paste cells on messages. When I paste, for example, a 3x3 cell from a spreadsheet, the columns and rows are removed.
Read full review
Likelihood to Renew
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Cisco
I don’t have access to video features.) In an age when our smartphones
do everything but call our friends, family, or clients, it’s refreshing
to have a desktop app that can make calls in the smartphone’s place. It
seems appropriate in a time when we’re all worried about the robots
rising and taking over the world. Why not transfer the functionality of a
telephone to the same computer where we program those world-dominating
robots? It’s practical. Cisco Jabber takes the classic idea of making
calls with a phone and puts it in the same place where we spend most of
our worktime. This frees up desk space, as well as keeps the smartphone
available for what it was invented to do: take Instagram photos. Not to
mention, because it has its own number, it makes it easier to contact
clients without having to give them your personal phone number. Need to
make a call, but you don’t want to share your home phone? Cisco Jabber
makes that easy. And best of all, because you call through your
computer, all you need is a microphone to speak and speakers to listen,
and you never have to pick up the phone at all. If you hate having
sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
have access to phone features only, and Cisco Jabber has more available
that I can’t use, I can see where it may also be a pro for business
owners that Cisco apparently allows custom features availability for
users, depending on roles.
Read full review
Usability
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review
Cisco
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review
Reliability and Availability
Microsoft
Rare, but outages do happen
Read full review
Cisco
I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
Read full review
Performance
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Cisco
Software loads and runs well. I like the ability to run the full app version, or, just run through a browser using a lightweight webex experience. In a pinch, this ability has saved my bacon when I had to connect in an emergency on a borrowed phone or computer
Read full review
Support Rating
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review
Cisco
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Read full review
In-Person Training
Microsoft
No answers on this topic
Cisco
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review
Online Training
Microsoft
No answers on this topic
Cisco
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review
Implementation Rating
Microsoft
I find everything I need for my day-to-day work.
Read full review
Cisco
There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
Read full review
Alternatives Considered
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review
Cisco
A lot of drops from calls/meetings frustrated me and my customers in some cases, but with Webex App, I see very less (or even null) drops, even when I am streaming HD content through my camera, even when I connected with the support team for other products for an explanation, they blame it on ISP even though my ISP gives around 200 Mbps speed, Webex App is miraculously never "affected" by ISP speed.
Read full review
Contract Terms and Pricing Model
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review
Cisco
No answers on this topic
Scalability
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
Read full review
Cisco
Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
Read full review
Professional Services
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Read full review
Cisco
No answers on this topic
Return on Investment
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
Cisco
  • Cisco Jabber helped us develop a Business Continuity Plan in case of emergencies.
  • It allowed our employees to answer their office-phones remotely.
  • It saved us a 10.000$ investment every 4 years on the desk phones for only the Turkey office, possibly much higher figures on the global scale of Hilti.
Read full review
ScreenShots