What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2050 Ratings

Microsoft Teams

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
4251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Webex Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2050 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Project Management

    7.9

    Microsoft Teams

    79%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    8.0
    80%
    115 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.0
    70%
    59 Ratings
    N/A
    0 Ratings

    Scheduling

    8.8
    88%
    127 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.5
    75%
    78 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.9
    89%
    147 Ratings
    N/A
    0 Ratings

    Search

    7.8
    78%
    134 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    94 Ratings
    N/A
    0 Ratings

    Communication

    8.3

    Microsoft Teams

    83%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Chat

    9.3
    93%
    162 Ratings
    N/A
    0 Ratings

    Notifications

    8.7
    87%
    160 Ratings
    N/A
    0 Ratings

    Discussions

    9.0
    90%
    151 Ratings
    N/A
    0 Ratings

    Surveys

    7.4
    74%
    83 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.7
    77%
    96 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    8.1
    81%
    45 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.3
    73%
    42 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.1
    91%
    142 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.2

    Microsoft Teams

    82%

    Webex Meetings

    Feature Set Not Supported
    N/A
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    8.1
    81%
    102 Ratings
    N/A
    0 Ratings

    Video files

    8.2
    82%
    129 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    131 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    138 Ratings
    N/A
    0 Ratings

    Access control

    8.3
    83%
    123 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.1
    81%
    95 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    7.7
    77%
    48 Ratings
    N/A
    0 Ratings

    Device sync

    8.4
    84%
    102 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.3

    Webex Meetings

    83%
    Webex Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    662 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    654 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.5
    75%
    630 Ratings

    Mobile support

    N/A
    0 Ratings
    8.3
    83%
    597 Ratings

    Screen Sharing

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.6

    Webex Meetings

    86%
    Webex Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.9
    89%
    654 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.4
    84%
    567 Ratings

    Online Meetings / Events

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.6
    86%
    627 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.7
    87%
    656 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.0
    80%
    237 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    626 Ratings

    Slideshows

    N/A
    0 Ratings
    8.7
    87%
    570 Ratings

    Online Events Collaboration

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.5

    Webex Meetings

    85%
    Webex Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    619 Ratings

    Audience polling

    N/A
    0 Ratings
    8.5
    85%
    547 Ratings

    Q&A

    N/A
    0 Ratings
    8.5
    85%
    547 Ratings

    Online Events Security

    Microsoft Teams

    Feature Set Not Supported
    N/A
    8.7

    Webex Meetings

    87%
    Webex Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.8
    88%
    587 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.8
    88%
    612 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.6
    86%
    326 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
    • Webex Meetings is rated higher in 4 areas: Usability, Support Rating, Contract Terms and Pricing Model, Professional Services
    • Microsoft Teams and Webex Meetings are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Microsoft Teams

    86%
    242 Ratings
    8.6

    Webex Meetings

    86%
    669 Ratings

    Likelihood to Renew

    9.7

    Microsoft Teams

    97%
    8 Ratings
    7.5

    Webex Meetings

    75%
    40 Ratings

    Usability

    8.2

    Microsoft Teams

    82%
    53 Ratings
    8.7

    Webex Meetings

    87%
    99 Ratings

    Availability

    Microsoft Teams

    N/A
    0 Ratings
    9.0

    Webex Meetings

    90%
    436 Ratings

    Performance

    Microsoft Teams

    N/A
    0 Ratings
    8.6

    Webex Meetings

    86%
    413 Ratings

    Support Rating

    8.0

    Microsoft Teams

    80%
    195 Ratings
    8.1

    Webex Meetings

    81%
    150 Ratings

    In-Person Training

    Microsoft Teams

    N/A
    0 Ratings
    8.0

    Webex Meetings

    80%
    2 Ratings

    Online Training

    Microsoft Teams

    N/A
    0 Ratings
    7.8

    Webex Meetings

    78%
    2 Ratings

    Implementation Rating

    10.0

    Microsoft Teams

    100%
    1 Rating
    9.3

    Webex Meetings

    93%
    18 Ratings

    Configurability

    Microsoft Teams

    N/A
    0 Ratings
    8.2

    Webex Meetings

    82%
    5 Ratings

    Contract Terms and Pricing Model

    5.7

    Microsoft Teams

    57%
    7 Ratings
    7.7

    Webex Meetings

    77%
    11 Ratings

    Ease of integration

    Microsoft Teams

    N/A
    0 Ratings
    7.9

    Webex Meetings

    79%
    4 Ratings

    Product Scalability

    Microsoft Teams

    N/A
    0 Ratings
    8.9

    Webex Meetings

    89%
    408 Ratings

    Professional Services

    6.4

    Microsoft Teams

    64%
    7 Ratings
    9.0

    Webex Meetings

    90%
    9 Ratings

    Vendor post-sale

    Microsoft Teams

    N/A
    0 Ratings
    7.8

    Webex Meetings

    78%
    5 Ratings

    Vendor pre-sale

    Microsoft Teams

    N/A
    0 Ratings
    8.5

    Webex Meetings

    85%
    6 Ratings

    Likelihood to Recommend

    Microsoft

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Read full review

    Cisco

    Well suited scenario. Client is deeply rooted in the Cisco ecosystem! They are growing and require an all-in-one solution from a vendor they can trust. They have a trusted value-added reseller to help and support them when they need anything and can find the value of Cisco's solution. Less appropriate scenario. Client has several different vendors and is already growing in the direction of an alternative vendor. Maybe because of a bundled, less expensive solution provided by alternative vendor. Small business and budget conscious when making purchasing decisions.
    Read full review

    Pros

    Microsoft

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Read full review

    Cisco

    • Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
    • Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
    • Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
    Read full review

    Cons

    Microsoft

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    Read full review

    Cisco

    • At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
    • Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
    • Hard to navigate attendees while presenting yourself.
    Read full review

    Pricing Details

    Microsoft Teams

    Starting Price

    $5 per month

    Editions & Modules

    Microsoft Teams editions and modules pricing
    EditionModules
    Free$0.001
    Microsoft 365 Business Basic$5.002
    Microsoft 365 Business Standard$12.503
    Office 365 E3$20.004

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Discounts are available for non profit organizations.

    Webex Meetings

    Starting Price

    $12 per month

    Editions & Modules

    Webex Meetings editions and modules pricing
    EditionModules
    Basic$0.001
    Meet + Call Plan$25.002
    Meet Plan$13.503
    EnterpriseContact Sales4
    Call Plan$17.005

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing available by monthly or annual subscription, with discounts available for annual commitments.

    Pricing Info

    Likelihood to Renew

    Microsoft

    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Read full review

    Cisco

    Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
    Read full review

    Usability

    Microsoft

    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Read full review

    Cisco

    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Read full review

    Reliability and Availability

    Microsoft

    No answers on this topic

    Cisco

    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
    Read full review

    Performance

    Microsoft

    No answers on this topic

    Cisco

    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
    Read full review

    Support Rating

    Microsoft

    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Read full review

    Cisco

    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Read full review

    Implementation Rating

    Microsoft

    I find everything I need for my day-to-day work.
    Read full review

    Cisco

    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
    Read full review

    Alternatives Considered

    Microsoft

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Read full review

    Cisco

    Actually, we use both Microsoft Teams and Webex Meetings. Although, Webex Meetings was our initial choice and has been used for longer at the organization. Microsoft Teams is still fairly new and I don't think we have had a chance to explore its functionalities to the fullest. However, one advantage Teams seems to have had right off the bat is it being a Microsoft product. Hence, it integrates better with Outlook. As I mentioned, we still prefer Webex Meetings for larger meetings (Teams can be too bandwidth hungry) and for meetings with external partners (Teams has had issues with inviting people outside our organization).
    Read full review

    Contract Terms and Pricing Model

    Microsoft

    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Read full review

    Cisco

    Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
    Read full review

    Scalability

    Microsoft

    No answers on this topic

    Cisco

    Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
    Read full review

    Professional Services

    Microsoft

    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Read full review

    Cisco

    We did not take advantage of Webex Meetings' professional services.
    Read full review

    Return on Investment

    Microsoft

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Read full review

    Cisco

    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Read full review

    Add comparison