MRI Residential Management vs. TORCHx (discontinued)

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis. Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.

Perfect for simple to sophisticated searches

Incentivized

• Reporting
• Tracking Data

Incentivized

• Customizable community pages
• Idx drip campaigns
• Very robust crm
• Library of scripts and drips
• Very appealing looking site

Incentivized

• Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
• Sometimes very rigid
• Incremental cost to add on information (if we want MRI to host certain documents in the cloud)

• I would like to see in support chat bot feature return

Incentivized

They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.

Incentivized

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.

More robust crm

Incentivized

• Helps track income
• Helps with on-time billing
• Keeps us on budget with projects

Incentivized

• Several testimonials and compliments
• Mobile optimized
• Customizable

Incentivized