What users are saying about
5 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

SurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith | TrustRadius Reviewer

Sitecore Experience Platform

Sitecore can be a good solution for a company wanting a premium product and is really looking to leverage the platform for advanced digital marketing capabilities. If a company isn't mature enough to utilize all of what Sitecore has to offer, or is just basically looking for a CMS, there are other options that may be a better value.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveyLab
8.5
Sitecore Experience Platform
Survey templates
SurveyLab
7.3
Sitecore Experience Platform
Themes
SurveyLab
9.1
Sitecore Experience Platform
Custom logo/branding
SurveyLab
9.1
Sitecore Experience Platform

Survey Content

SurveyLab
8.8
Sitecore Experience Platform
Changes to live survey
SurveyLab
9.1
Sitecore Experience Platform
Question design help
SurveyLab
8.2
Sitecore Experience Platform
Multiple question types
SurveyLab
9.1
Sitecore Experience Platform

Survey Logic

SurveyLab
9.1
Sitecore Experience Platform
Survey logic flexibility
SurveyLab
9.1
Sitecore Experience Platform

Survey Reporting & Analytics

SurveyLab
8.5
Sitecore Experience Platform
Response tracking
SurveyLab
7.3
Sitecore Experience Platform
Data export
SurveyLab
8.2
Sitecore Experience Platform
Standard reports
SurveyLab
9.1
Sitecore Experience Platform
Custom reports
SurveyLab
9.1
Sitecore Experience Platform
Analytics
SurveyLab
9.1
Sitecore Experience Platform

Survey Administration & Security

SurveyLab
8.6
Sitecore Experience Platform
Access controls
SurveyLab
8.2
Sitecore Experience Platform
Compliance
SurveyLab
9.1
Sitecore Experience Platform

Survey Distribution

SurveyLab
9.1
Sitecore Experience Platform
Vendor-offered crowdsourcing
SurveyLab
9.1
Sitecore Experience Platform
Respondent restrictions
SurveyLab
9.1
Sitecore Experience Platform

Pros

SurveyLab

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith | TrustRadius Reviewer

Sitecore Experience Platform

  • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
  • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
  • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.
Anonymous | TrustRadius Reviewer

Cons

SurveyLab

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith | TrustRadius Reviewer

Sitecore Experience Platform

  • While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
  • It would be nice to see a fully managed Sitecore instead of just cloud hosted
  • The price falls more to the premium side of things. Making the value proposition a bit harder to justify
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveyLab

George Smith | TrustRadius Reviewer

Sitecore Experience Platform

All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
Anonymous | TrustRadius Reviewer

Return on Investment

SurveyLab

  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith | TrustRadius Reviewer

Sitecore Experience Platform

  • For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX
Anonymous | TrustRadius Reviewer

Screenshots

Sitecore Experience Platform

Pricing Details

SurveyLab

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sitecore Experience Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveyLab
9.1
Sitecore Experience Platform
6.0

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