22 Ratings
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Score 7.7 out of 100
4 Ratings
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Score 1.5 out of 100

Feature Set Ratings

  • Oracle IT Service Management Suite ranks higher in 2 feature sets: Incident and problem management, Change management

Incident and problem management

5.3

N-able MSP Manager

53%
6.8

Oracle IT Service Management Suite

68%
Oracle IT Service Management Suite ranks higher in 4/7 features

Organize and prioritize service tickets

4.5
45%
4 Ratings
5.0
50%
1 Rating

Expert directory

3.5
35%
4 Ratings
8.0
80%
1 Rating

Service restoration

3.9
39%
2 Ratings
6.0
60%
1 Rating

Self-service tools

3.5
35%
4 Ratings
8.0
80%
1 Rating

Subscription-based notifications

7.3
73%
3 Ratings
N/A
0 Ratings

ITSM collaboration and documentation

7.3
73%
3 Ratings
N/A
0 Ratings

ITSM reports and dashboards

7.3
73%
3 Ratings
N/A
0 Ratings

ITSM asset management

6.7

N-able MSP Manager

67%

Oracle IT Service Management Suite

Feature Set Not Supported
N/A
N-able MSP Manager ranks higher in 2/2 features

Configuration mangement

6.3
63%
3 Ratings
N/A
0 Ratings

Asset management dashboard

7.2
72%
3 Ratings
N/A
0 Ratings

Change management

2.8

N-able MSP Manager

28%
6.0

Oracle IT Service Management Suite

60%
Oracle IT Service Management Suite ranks higher in 3/3 features

Change calendar

1.0
10%
1 Rating
4.0
40%
1 Rating

Service-level management

4.5
45%
4 Ratings
7.0
70%
1 Rating

Change requests repository

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Oracle IT Service Management Suite is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

4.0

N-able MSP Manager

40%
4 Ratings
6.0

Oracle IT Service Management Suite

60%
1 Rating

Support Rating

3.9

N-able MSP Manager

39%
4 Ratings

Oracle IT Service Management Suite

N/A
0 Ratings

Likelihood to Recommend

N-able

It's a good company to grow with because as needs change there are more features available.
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Oracle

It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
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Pros

N-able

  • Web Based
  • Automated Ticket creation
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Oracle

  • It kept a log of all our issue tickets going back many years.
  • Oracle made it easy to collaborate on issue tickets and work with my team members.
  • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
  • Oracle helped our department to delegate issue tickets and monitor each other's projects.
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Cons

N-able

  • It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager.
  • Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary.
  • Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface.
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Oracle

  • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
  • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
  • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
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Pricing Details

N-able MSP Manager

Starting Price

Editions & Modules

N-able MSP Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Oracle IT Service Management Suite

    Starting Price

    Editions & Modules

    Oracle IT Service Management Suite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      N-able

      They're good at resolving issues when they arise.
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      N-able

      MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
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      Oracle

      No answers on this topic

      Return on Investment

      N-able

      • We have had to spend time and resources to create our own reports, as MSP Manager does not have them.
      • Searching for a ticket requires scrolling, wasting time
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      Oracle

      • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
      • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
      • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
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      Screenshots

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