What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
76 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Sprinklr Modern Research

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
76 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Listening/monitoring

    6.4

    NapoleonCat

    64%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 4/4 features

    Boolean keyword searches

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Filtering out noise/spam

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Sentiment analysis

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Broad channel coverage

    4.5
    45%
    1 Rating
    N/A
    0 Ratings

    Publishing

    10.0

    NapoleonCat

    100%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Content planning and scheduling

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Engagement

    10.0

    NapoleonCat

    100%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Automated routing and prioritization

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Customer interaction histories

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Bulk actions

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Marketing

    6.4

    NapoleonCat

    64%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 1/1 features

    Campaigns and promotions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Channel coverage/integration

    10.0

    NapoleonCat

    100%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 6/6 features

    Twitter

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Facebook

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    LinkedIn

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Instagram

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Pinterest

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    YouTube

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Reporting/analytics

    10.0

    NapoleonCat

    100%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 3/3 features

    Campaign success analytics

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Real-time tracking

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Competitor analysis

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Account management

    10.0

    NapoleonCat

    100%

    Sprinklr Modern Research

    Feature Set Not Supported
    N/A
    NapoleonCat ranks higher in 2/2 features

    Role-based user permissions & privileges

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Mobile access

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Sprinklr Modern Research is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.7

    NapoleonCat

    67%
    3 Ratings
    8.6

    Sprinklr Modern Research

    86%
    28 Ratings

    Usability

    6.7

    NapoleonCat

    67%
    2 Ratings
    8.2

    Sprinklr Modern Research

    82%
    1 Rating

    Support Rating

    6.7

    NapoleonCat

    67%
    4 Ratings
    7.4

    Sprinklr Modern Research

    74%
    6 Ratings

    Vendor post-sale

    NapoleonCat

    N/A
    0 Ratings
    9.1

    Sprinklr Modern Research

    91%
    1 Rating

    Vendor pre-sale

    NapoleonCat

    N/A
    0 Ratings
    4.5

    Sprinklr Modern Research

    45%
    1 Rating

    Likelihood to Recommend

    NapoleonCat

    It is most effective in tracking the marketing efforts of competitors and gathering of information from social media platforms that is turned into actionable knowledge. NapoleonCat upgrades how we serve our customers and by automating social media marketing processes, time is saved so that teams can concentrate on other strategic tasks
    Read full review

    Sprinklr

    Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
    Read full review

    Pros

    NapoleonCat

    • Multi-hashtag searches
    • Customer service
    • Social campaign management
    Read full review

    Sprinklr

    • Product Insight — Being able to add in our products so we can have positive and negative insights.
    • Community Insights — We were able to watch out community and see what they were talking about.
    • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
    Read full review

    Cons

    NapoleonCat

    • "Free Trial" functionality will actually charge users straight away depending on the trial button clicked
    • Changes to plan during a billing cycle are not refunded or credited in any way, including attempting to un-do the change. (So moving down and up again between plans, even if both actions occur within seconds of each other, results in getting charged twice...)
    Read full review

    Sprinklr

    • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
    • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
    • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
    Read full review

    Pricing Details

    NapoleonCat

    Starting Price

    $0

    Editions & Modules

    NapoleonCat editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Plans start at $27. Prices are fully customizable and depend on the number of social media profiles you want to manage or monitor and the size of your social media team. A 14-day free trial is available, no credit card required.

      Sprinklr Modern Research

      Starting Price

      Editions & Modules

      Sprinklr Modern Research editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Usability

        NapoleonCat

        NapoleonCat is easy to implement and use. Users can manage all their social media activities from a single online dashboard that also includes reporting. Users can manage posts while on the go using the mobile app.
        Read full review

        Sprinklr

        Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
        Read full review

        Support Rating

        NapoleonCat

        Over the course of our campaign, the team went out of their way to fix and correct glitches in the interface that I pointed out to them.
        Read full review

        Sprinklr

        We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
        Read full review

        Alternatives Considered

        NapoleonCat

        Use this service instead... Far more transparent and also supports modern account security features like 2-factor authentication. (Lack of 2fa puts all social profiles in NepoleonCat at increased risk of being hijacked...)
        Read full review

        Sprinklr

        They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
        Read full review

        Return on Investment

        NapoleonCat

        • Maintaining a positive brand image
        • Identifying potential influencers
        • Spying on competitors
        Read full review

        Sprinklr

        • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
        • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
        • User friendly UI has made it easy to operate and increase productivity.
        Read full review

        Screenshots

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