Neon CRM vs. Nimble AMS by Community Brands

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Neon CRM
Score 3.9 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
Nimble AMS by Community Brands
Score 7.1 out of 10
Mid-Size Companies (51-1,000 employees)
Nimble AMS, from Community Brands company NimbleUser, is an association member management software for larger entities, with member portal, order processing and event registration, and other features. NimbleUser also offers Nimble Sync, a platform for integrating association members' contact information from disparate systems to create a single source of truth, as an associated service.N/A
Pricing
Neon CRMNimble AMS by Community Brands
Editions & Modules
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
No answers on this topic
Offerings
Pricing Offerings
Neon CRMNimble AMS by Community Brands
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Features
Neon CRMNimble AMS by Community Brands
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Neon CRM
1.2
2 Ratings
135% below category average
Nimble AMS by Community Brands
-
Ratings
Constituent engagement and marketing1.52 Ratings00 Ratings
Social listening1.01 Ratings00 Ratings
Digital advocacy enablement1.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Neon CRM
1.8
2 Ratings
111% below category average
Nimble AMS by Community Brands
-
Ratings
Reporting and data visualization1.02 Ratings00 Ratings
Wealth screening2.52 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Neon CRM
1.4
2 Ratings
113% below category average
Nimble AMS by Community Brands
-
Ratings
Online donation options3.02 Ratings00 Ratings
Event registration and ticketing1.01 Ratings00 Ratings
Text and phone donations1.01 Ratings00 Ratings
Volunteer shift management1.01 Ratings00 Ratings
Mobile event check-in1.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Neon CRM
1.5
2 Ratings
131% below category average
Nimble AMS by Community Brands
-
Ratings
Role-based user permissions2.52 Ratings00 Ratings
Mobile access1.01 Ratings00 Ratings
Integrations1.01 Ratings00 Ratings
Best Alternatives
Neon CRMNimble AMS by Community Brands
Small Businesses
Bloomerang
Bloomerang
Score 9.3 out of 10

No answers on this topic

Medium-sized Companies
Bloomerang
Bloomerang
Score 9.3 out of 10

No answers on this topic

Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Neon CRMNimble AMS by Community Brands
Likelihood to Recommend
1.0
(12 ratings)
7.2
(2 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(3 ratings)
-
(0 ratings)
Implementation Rating
4.0
(1 ratings)
-
(0 ratings)
User Testimonials
Neon CRMNimble AMS by Community Brands
Likelihood to Recommend
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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Community Brands
It seems Events/Products/Exhibitors and Programs seem to work fairly well in this system. They are very functional out of the box and I appreciate the ability to customize without having to do it with code. I'd like to see more attention focused on Donation functionality, i.e. pairing a donation with a merchandise purchase, ability to match a guest donation with a current person account, ability to have multiple entities and use recurring donations. I'd also be interested in seeing the Community Hub Management tool be expanded to allow for more flexibility and customization of pages and their underlying fields and data sources.
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Pros
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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Community Brands
  • Responsiveness
  • Knowledgeable employees.
  • Thoughtful solutions.
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Cons
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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Community Brands
  • More thorough and updated online help documentation.
  • Larger focus on building out Donation module and making it more seamless with the Accounting module.
  • More modular on-demand training, focusing on specific parts of Nimble AMS that are used most or are most challenging.
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Likelihood to Renew
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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Community Brands
No answers on this topic
Usability
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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Community Brands
No answers on this topic
Support Rating
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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Community Brands
No answers on this topic
Implementation Rating
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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Community Brands
No answers on this topic
Alternatives Considered
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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Community Brands
Nimble AMS was much further developed while other groups were just beginning. Their continued growth and moving forward over the years have lent them a degree of expertise I have not yet seen in comparable groups.
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Return on Investment
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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Community Brands
  • It's made a significant impact on the way we approach strategic decisions due to the data we're able to collect and analyze.
  • It's allowing us to automate processes that we never thought of automating in the past, freeing up staff resources to focus on other tasks
  • Our initial implementation was a bit messy, but working with the Nimble AMS team to analyze and rethink our strategy with a clearer vision has been very positive
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ScreenShots

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

Nimble AMS by Community Brands Screenshots

Screenshot of 360-degree view of constituentsScreenshot of Beautifully branded micrositesScreenshot of Artificial intelligence for allScreenshot of Simple and powerful order processingScreenshot of Drag-and-drop reportsScreenshot of Robust eCommerce capabilities